MODdisplays Reviews

Name: MODdisplays
Rating: 4.80

4.8 Rating 402 Reviews

95 %

of reviewers recommend MODdisplays

4.8

Based on 402 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MODdisplays:

Specializing in trade show displays and accessories, MODdisplays is focused on meeting tight deadlines with creative solutions. Our in-house design department can assist with flat-cost services, and our display experts can guide you through the process to ensure we meet all of your needs along the way.

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Phone:

8776633976

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MODdisplays 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received a curved frame for a straight 10 foot display.”

Helpful Report

Posted 4 years ago

Hi Randy, We are very sorry for the mistake. Our care team has corrected this.

Posted 3 years ago

“poor quality materials for the price. didn't include instructions. hard to set up”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you were not happy with your display. We can certainly understand how a display would be much harder to assemble without instructions. Every order should come with instructions included. If for some reason instructions are not included, please let us know immediately so we can forward you instructions from our website. We apologize if you did not receive instructions initially and our customer care team will be in contact with you.

Posted 4 years ago

“I was misled by the product description that states, "Throws are made of a 4 oz. soft knit polyester material that is both light-weight and durable." The online ad had three weights listed: 4 oz, 6 oz, and 3 lbs. Because I was purchasing this product specifically because it was advertised to be lighter in weight than the one I already have, I confirmed the actual weight by phone with a sales representative, Eric. I told Eric the weight was critical because I have had back surgery and every oz in my suitcase impacts me. When Eric confirmed the 4 oz weight of the table throw, I assumed the 3 lb shipping weight was due to the box and packing materials and went ahead with my order. When the product showed up it was beautifully printed, but it more weighs more than 4 POUNDS, not 4 ounces. Upon questioning the same rep by email, Eric told me, "I apologize if I mislead you. It wasn't until your email I was taught that the fabric is measured in "paper weight" which is 4oz and that isn't the actual product weight." Clearly a misunderstanding for us both. And yet, when I was contacted by Jarrett the customer service agent, what could have been a $150 reimbursement was disapointingly a discussion of defense. Jarrett did not think the company has any responsibility for their online wording or the inaccurate/lack of knowledge in their sales representatives. Too bad. There are so many companies out there competing in the market of trade show displays, it would have been nice if MOD could distinguish itself from the pack by having a stellar reputation for customer satisfaction.”

MODdisplays 1 star review on 2nd October 2019

Helpful Report

Posted 4 years ago

Hi Kristen, You are correct. This was our error and you are justified in being upset. We did give you the wrong information initially by mistake. When you called in for a refund, our client care team misunderstood what was initially said to you. After our care team reviewed this order again with you, we felt it was appropriate to offer a full refund. We apologize again for the initial mistake and added confusion.

Posted 4 years ago

“I received my shipment of two 'S' Connectors and I have to let you know I’m pretty disappointed with the quality of the order. For one of the connector pieces, a screw is missing and for the other connector, it is already loose where the two main pieces connect.”

Helpful Report

Posted 5 years ago

Hi Wayne, Thank you for your feedback and we apologize these clamps arrived loose and missing a screw. This is not normal or acceptable. Your concerns and frustration are valid and we apologize again. Our client care team has reached out to you privately so that we can correct this immediately.

Posted 5 years ago

“Terrible product, bad quality. Was unable to hold our display panel. Cheap looking.”

Helpful Report

Posted 5 years ago

Thank you for time and feedback. We are very sorry to hear you were not satisfied with your display and we would like to talk with you further about your experience. Please feel free to send photos to our customer service team at CARE@moddisplays.com. This will allow us to confirm that you have all the parts you need, the display is assembled properly, and the monitor size, weight, and mount pattern fit the specifications of this display. Again, we are very sorry this display did not meet your expectations and we are happy to work with you towards a quick resolution.

Posted 5 years ago

MODdisplays is rated 4.8 based on 402 reviews