Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the rug I wanted and came upon modern rugs after a simple google search. Not only was the value for money better than I had seen elsewhere but also offered bigger sizes. Arrived within 4 days of ordering. Very impressed!”

Modern Rugs UK 4 star review on 21st July 2019

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Posted 7 years ago

“Very pleased with this rug colours matched the photo perfectly”

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Posted 7 years ago

“I am absolutely over the moon with my rug ,the quality for the price I paid is unbelievable ,the delivery time was spot on .I love it so much I’m thinking of getting another colour to change the look of my living room from season to season”

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Posted 7 years ago

“A great selection of rugs at very reasonable prices. Delivery was made on time”

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Posted 7 years ago

“I love my rug, sits by my front Door beautifully. I am cat lover so just right for me, didn’t expect to find the Perfect rug for mr”

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Posted 7 years ago

“We love our modern rug product! It looks great in our living room and came exactly as described. The colour is lovely and the quality is very high. Excellent value! Customer service was also very helpful when contacted during the delivery process.”

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Posted 7 years ago

“I am very happy with my rug and the delivery was very prompt.”

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Posted 7 years ago

“the service was excellent and the rug is much admired by visitors as it is very striking .”

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Posted 7 years ago

“Fantastic rugs and really good service! Highly recommended. Thank you!”

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Posted 7 years ago

“Superb service. Next day delivery. Staff even applied my discount code, which I hadn't noticed before I ordered!! Excellent customer service. Rug looks great. Would definitely recommend and use again Many thanks”

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Posted 7 years ago

“I am delighted with my rug and the efficient service of delivery. Ordering online was simple with an easily negotiable website.”

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Posted 7 years ago

“I waited three months for this rug to be delivered. I was happy to do so because I thought it was perfect, unfortunately when it finally arrived it wasn’t what I was expecting. The title of the rug didn’t mention that it was patterned and the first few photos don’t show the pattern. I should have scrolled further but didn’t. It was such a disappointment after waiting so long. Modern Rugs refused to pay for the return and the tone of their emails to me fell far short of the customer service I expect. I won’t be buying from Modern Rugs again.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to leave a review. We have reviewed your complaint which relates to your rug being patterned. The images on our website clearly show the carved pattern in this rug, along with the rug description being: These plain coloured round rugs feature a traditional style hand carved pattern which is subtle yet elegant. Hand tufted with a quality 100% wool pile, these rugs are both thick and soft. Also available in oval and half moon sizes. As you have received the correct rug, any return is for yourself to arrange as per our returns policy. Regards, Modern Rugs.

Posted 7 years ago

“I would give 5/5 but the delivery came the day after it was supposed to. So not a fault of the manufacturer as such, but just added inconvenience. Happy with the rug, seems good quality. Reasonable value too.”

Modern Rugs UK 4 star review on 12th July 2019

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Posted 7 years ago

“Excellent quality and great colour. rug. First-class service. Thank you.”

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Posted 7 years ago

“They sent me the wrong rug and I am now in dispute with them.”

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Posted 7 years ago

Thank you for taking your time to leave a review. We have confirmed with you directly that you have received the correct rug according to your order. You are still within the 30 days return period and are more than welcome to return this rug back to us. To do so please follow the return instructions sent via email. Kind Regards Modern Rugs

Posted 7 years ago

“Very good customer service and rug quality.”

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Posted 7 years ago

“Exactly as it says on the tin!. The selection process for my sea life rug was easy, description was accurate. The ordering was also easy to complete and delivering arrived as was advised and on time. Highly recommend modern rugs”

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Posted 7 years ago

“Great rug, slightly darker than pictured but still very happy! Excellent service and fast delivery.”

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Posted 7 years ago

“Very pleased with my rug , Would definitely recommend”

Modern Rugs UK 5 star review on 8th July 2019

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Posted 7 years ago

“Picked rug from website ordered online, rug was delivered within a few days.Excellent service,really pleased with the rug.”

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Posted 7 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews