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Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

Company Reviews

Product Reviews

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 6th February 2020

Modern Rugs UK 5 star review on 23rd January 2020

Modern Rugs UK 5 star review on 13th January 2020

Modern Rugs UK 5 star review on 3rd January 2020

Modern Rugs UK 5 star review on 12th December 2019

Modern Rugs UK 5 star review on 5th December 2019

NIKKITA HEYWOOD

148

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order in June for a rug which at the time was out of stock. I was made aware that the the stock was due to arrive end of August so I was happy to wait. When end of August came, no communication from the seller to advise when the rug would be dispatched. I made a phone call to them & was advised the Rug is due to arrive on the 30th, & they would ship to me next day for free. Guess what it's now passed 30th August again no communication from seller, I had made another call to them and been advised that the Rug is not in stock until the mid September now. I'm really dissatisfied and disappointed with the service. Im constantly having to chase for updates. Still waiting for my Rug, which shows as in stock online.... hmm.”

Posted 4 years ago

“Sue S photos”

Posted 4 years ago

“I ordered a rug from modern rugs excellent service rang about non slip fleece was advised it was good by lady on phone and yes it is good no movement at all the customer service was second to none. The rug was exactly what I wanted would advise anyone too use them delivery time was in a matter of days also our Bengal cats love it”

Posted 4 years ago

“This lovely rug was just perfect on a wooden floor and it is so cosy and modern at the same time .”

Posted 4 years ago

“I wanted to return a rug which I purchased. I have initiated the online returns process and its been almost 3 weeks I am waiting to hear back from Modern Rugs. I've also called them several times and there has been no response on the phone eithrt. It keeps ringing and ringing. Very unprofessional. Not happy at all.”

Posted 4 years ago

“Our rug is just beautiful! The delivery was quick and I wouldn't hesitate to reccomend this company! Excellent value for money.”

Modern Rugs UK 5 star review on 5th December 2019

Posted 4 years ago

“Arrived in quick time. Came well packed. Rug beautiful colours and looks perfect . Would certainly buy from and advise others to buy from Modern Rugs”

Posted 4 years ago

“Arrived quickly and well packed. Rug exceeded our expectations would def buy and recommend Modern Rugs”

Modern Rugs UK 5 star review on 26th November 2019

Posted 4 years ago

“Bought 2 small rugs for the lounge. Arrived on time, well above my expectations for the price I paid,very pleased.”

Modern Rugs UK 5 star review on 27th September 2019

Posted 4 years ago

“They sent me the wrong rug and I am now in dispute with them.”

Posted 4 years ago

Thank you for taking your time to leave a review. We have confirmed with you directly that you have received the correct rug according to your order. You are still within the 30 days return period and are more than welcome to return this rug back to us. To do so please follow the return instructions sent via email. Kind Regards Modern Rugs

Posted 4 years ago

“Love my rug it’s well made and arrived really quickly. Highly recommend this company”

Posted 4 years ago

“Really pleased with the rug and the service.No problems at all.”

Posted 4 years ago

“I bought the rug for our bathroom so i could stand on it when getting out of the shower. It is non-slip, and prevents water dripping on the the floor. This rug is also washable which came in handy when the cat peed on it! Perfect for our home.”

Posted 4 years ago

“Not a great finish especially on edges.Unfortunately quite a disappointing buy!”

Posted 4 years ago

Thanks for taking the time to leave a review. We're sorry to hear the quality didn't meet your expectations. If a rug is faulty we will always replace it for you free of charge. If it's not faulty you can return it to us and we can help you find a rug that better suits your purpose :) Thanks - Gary - Modern Rugs

Posted 4 years ago

“Delivery was excellent. Rug was delivered to chosen room, men were courteous and polite. Rug is superb. Excellent quality and looks great.”

Modern Rugs UK 5 star review on 15th May 2019

Posted 4 years ago

“Dishonest and misleading, blunt and non-caring customer service. Not a happy customer at all. I will not be returning.”

Posted 5 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews