Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection and quick delivery. My only little niggle is that the runners I bought for my hall were so tightly rolled that they are taking an extremely long time to lie completely flat still have roll marks.”

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Posted 7 years ago

“Very good service, rug delivered on time and as described”

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Posted 7 years ago

“Good price, very good service and the rug is exactly as described and of good quality.”

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Posted 7 years ago

“I love modern rugs - always stylist and such good value you change frequently - thank you”

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Posted 7 years ago

“No callback on requests made via telephone, no response to emails. Very happy with the product (Circular Rug).”

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Posted 7 years ago

Thank you for taking the time to leave us a review. We're very pleased to hear that you are happy with your purchase however we're very sorry to hear you are not happy with the level of customer service you received from us. This is not company standard. If you would like to place an order in the future, please contact us at sales@modern-rugs.co.uk or by phone on 01388 663 738 and we will be sure to improve the next experience for you. Best Regards, Modern Rugs Team

Posted 7 years ago

“Extremely helpful. Exchange made pity about return costs. Rugs are beautiful”

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Posted 7 years ago

“Good quality and service,quick delivery”

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Posted 7 years ago

“The staff as very helpful. It was nice to deal with professionals.”

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Posted 7 years ago

“Modern rugs are beautiful,yes i had one delivered but sadly had to return it as it wasnt the right colour for the room, but i will be re ordering soon”

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Posted 7 years ago

“Nice rug and great service”

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Posted 7 years ago

“Rug was late, no follow up call. Disgusting customer service”

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Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear of the delay you had with your order and understand that it can be quite frustrating to receive delays unexpectedly. We have been working hard behind the scenes to implement a live stock feature on our product pages, giving you the information needed to make an informed decision before placing the order. This is now live on our site! We hope that this development will improve your Modern rugs experience. We would like the chance to resolve your customer service issue with ourselves! Thanks again, Modern Rugs Team

Posted 7 years ago

“They dealt with an initial problem swiftly and delivered the rug I need ed on time as promised .”

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Posted 7 years ago

“Great rug and quick delivery - very pleased”

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Posted 7 years ago

“Arrived soon after ordering and good quality”

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Posted 7 years ago

“all good nice rug when in stock came quick would use again”

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Posted 7 years ago

“be 100% certain that you REALLY like that rug because it will be expensive to return it at your cost - or buy from a shop where you can actually see the rug or an online seller offering free returns.”

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Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear that you are not happy with the rug purchased and were looking into returning this back to us. I can see from your order that your rug was 80 x 150cm, this should cost no more than the average cost of £9. If you would still like to return this, please contact us at sales@modern-rugs.co.uk and we can provide some advice on how to get the cheapest, most cost-effective return price for you. Thanks again, Modern Rugs Team

Posted 7 years ago

“Very efficient service.”

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Posted 7 years ago

“Excellent!”

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Posted 7 years ago

“Very happy with my new rugs,good quality.”

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Posted 7 years ago

“We are so pleased with the rug we bought from Modern rugs. The quality is beautiful and the pattern looks the exact same as it does on their site. Would definitely recommend this company.”

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Posted 7 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews