Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fast, clear site, competitive prices, and absolutely gorgeous rug. Highly recommended!”

Helpful Report

Posted 6 years ago

“Despite the below experience with UPS and delivery, I'm very pleased with my order from Modern Rugs. The rug was delivered quicker than I expected (and I believe than was indicated at the time of purchase) and the look and the quality of the rug are excellent. I also need to acknowledge the fact that this UPS issue was taken quite seriously by Modern Rugs and apart from acknowledging that it was unacceptable, they have taken steps from their end to deal with it directly with UPS and to compensate me for it. ----------------------------------------------------------------------------------------------- Awful delivery means used to deliver a carpet, which is obviously a bit item to begin. The UPS driver couldn't be bothered to deliver to my actual flat so simply dumped the item on the ground floor, whereas my flat is on 4th floor, and just left. I have spent a frightening amount of time and energy trying to get UPS to deliver it properly but seems like what I'm asking for is beyond their comprehension. So it's just been sitting on the ground floor for over a week now as I have a bad back and can't carry it upstairs myself (and shouldn't have to do it anyway). Why use UPS for delivery of such large items if they can't deliver it properly?!”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave a review. Feedback in all areas is useful for improving the service we provide. Your case has been raised directly with our UPS representative so that we can ensure that this practice is not repeated by the drivers. Your rug should have been delivered to the door of your chosen delivery address. In instances such as these, where a delivery problem has occurred; we can take over on your behalf and communicate with UPS via a direct helpdesk line. I will email you directly regarding this issue. Thanks - Gary - Modern Rugs

Posted 6 years ago

“This is such a great find. I wish I needed more rugs! There were several beautiful rugs I had to choose from and found it quite hard to make my mind up. However, the one I finally bought is fantastic and everything about the company is very good. I ordered online but was able to talk to someone in the office when I had a question. Excellent delivery service too. Highly recommended.”

Modern Rugs UK 5 star review on 16th March 2019

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Posted 6 years ago

“Pleased with service,and quality of the rug,I was really surprised It was made in Belgium and not China,where everything seems to be Made theses days!”

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Posted 6 years ago

“Although it took over three weeks for my rug to arrive but it was worth the wait. I’m very pleased with it & love it.”

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Posted 6 years ago

“I just love my new rug . It looks fabulous. Thank you.”

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Posted 6 years ago

“I love it. Just what I wanted/ needed. Exactly like the pictures. Nothing more to say. Perfect!!!!”

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Posted 6 years ago

“Good product. Efficient delivery. Had designs I hadn’t seen elsewhere. Would recommend.”

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Posted 6 years ago

“Lovely rug reasonably priced and delivered quickly a great service”

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Posted 6 years ago

“Rugs arrived as expected and are great”

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Posted 6 years ago

“I ordered a Runner, which was delivered quickly and in excellent condition. I did not keep the runner as it was too long for my room, However, Modern Rugs dealt with my return swiftly. I would recommend them and I will use then again in the future.”

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Posted 6 years ago

“I am delighted with the colours and quality of the rug. It is exactly as I imagined it!”

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Posted 6 years ago

“Service was great, really quick delivery and the rug is great value for money. Perfect size and colour and very pleased with the purchase!”

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Posted 6 years ago

“Very happy with my third purchase, good quality as expected. Delivery prompt.”

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Posted 6 years ago

“Ordered twice very quick service & excellent quality rugs”

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Posted 6 years ago

“Excellent product and service. Quick delivery. The rug looks and feels great!”

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Posted 6 years ago

“Love my new rug. The service/delivery was exactly as stated when ordering. The description of the rug matched the actual product perfectly. Very happy!”

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Posted 6 years ago

“Bought from Modern Rugs many times before recently have bought a number of new ones for our home and other family members great quality and would certainly recommend”

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Posted 6 years ago

“Nice rug.”

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Posted 6 years ago

“Gorgeous rug, speedy delivery, very helpfull & polite staff when I had a query.”

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Posted 6 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews