“Placed large order of towels expecting the quality I'd seen in the hotels getting exactly the same items. Each towel ordered comes in it's own plastic bag. The quality of stitching on the towels came out of the bags open and uneven with stitches and loose threads everywhere on almost every one. Performed a single gentle wash to have them usable and now I have ugly towels with pulled lines and missing rows of threads. $200 order of towels barely worth $10. No quality control at all. So much effort in trying to package them right when the actual product is garbage. I'll never order Monarch again and if I hadn't washed them I would have returned the lot for a refund.”
I am very sorry about your experience. We pack each type of towel in seperately to make sure nothing gets soiled during transit. As for the open stitches and loose threads, we have tried to contact you so we can see pictures of this as that is certainly not acceptable. Unfortunately you have not responded.
“Not only was the product wonderful but the customer service is outstanding. They are thoughtful and responsive. So rare with online companies these days so I really appreciate them!”
“Ordered the wrong size and they were nice enough to cancel my order so that I could reorder the right size and was delivered within 24 hours great customer service”
“Very very well sewn robe. Mine was on sale for only $39 so perhaps you're thinking I didn't have high expectations. Not true! This robe is soft, oversized so you're not trying to hurry and dry off, and has high - quality fabric and stitching. I can't wait to use it during the upcoming winter time!”
“AS a business, THE BEST. Love my robe. Have white one my grandaughter gave me 4 Christmas's ago. So warm and soft. Wear it all the time, still looks great. Just had to have a black one, purchased it myself.”
“Fast delivery! I was looking for a heavier sweatshirt like material and this robe was just what I wanted. Super comfortable and takes the chill off of cool mornings.”
“Therese are the best sheets you will EVER sleep on!! Feel like silk. Durable -- I have used the same set for over 5 years and they are still in fabulous shape. So we treated ourselves to a 2nd set. Do it, buy a set. They are 100% worth the money!”
