“I visited the Omni Hotel in Chicago where I was provided with one of the most comfortable robes. I found the website on the tag and ordered 4 robes the day I left.. I received my order 3 days later.. Excellent quality, excellent customer service..”
“I was looking for a large size robe. i only found one 3x. I am glad I was able to figure out how to find it but it took a little while. it was confusing to me on whether a 2x would have fit but i would rather have it bigger than not fitting so i went with the one 3x. It does fit and is working well. Some of the others seemed like they would have been softer though.”
“We visited a boutique in Florida 24 years ago and my boyfriend, now husband bought me a robe. You have heard of "comfort food", well I had a "comfort robe". On stressful days, when I was sick, when I was on vacation, when I needed relaxation, I wore this robe. I loved the hood, the length, the softness and thickness of the material in the robe. I wore that robe for 24 years before it needed a replacement. This year for our anniversary I asked for the same robe, made by the same company. My sweet husband made my request come true. I love, love, love my new robe. It is the same excellent quality, if not better than the original robe. My family who has seen me in the old robe these past 24 years has asked if they can have the old robe. Nope! It is staying with me in case my new robe is in the laundry. Thank you for your quality of cozy.”
“I ordered your terry robe for a friend who is in a rehab center for a stroke and had no way to Christmas shop for his wife. All she wanted was a terry robe with a collar.So I went on google and found your site and took a chance.The robe is beautiful and she loves it-just what she wanted.It made everyone happy! Thanks so much. I would highly recommend your company!!!”
“First of all the product is top quality and exactly what we had been looking for. But above that is the company excellent service to their customers. I would highly recommend this company. We purchased a waffle weave, cotton men's robe. Would purchase again.”
“Ordered these as a Christmas gift for my sister and brother-in-law and they love them- so soft and luxurious- like the ones found at the highest end spas.”
“Great buy. Highly recommend! The quality exceeded my expectations. I'll definitely buy again. The terry shawl is very absorbent. Embroidery was priced fairly and added a personal touch. I did a lot of research on various company product reviews and took a chance on this one. The hotel chains served by this company caught my attention and I am very pleased I chose to buy here. The quality is great clear down to the stitching. There are other brands out there that are very plush so if your are shopping for warmth only this may not be for you but if you are looking for a true bath robe this is a must have.”
“Actually, I did not anticipate the beautiful quality and weight of this product, item #253-50-VAN. The monogramming is perfect and the price very fair for heft and substance of this robe, a gift for my wife. Very happy, strongly recommend:)”
“I'm giving this robe to my mother for Christmas, after checking every online site possible with regards to a luxurious Egyptian cotton high quality bathrobe this robe by far exceeds my expectation. The price is phenomenal. I'd recommend to anyone and everyone. The stitching quality is outstanding. My mother is going to love it for years to come as it is very well made and strong.”
“We had these robes to use at Coco Plum Resort in Belize. I ordered one for my husband as a surprise. They are wonderful! So soft and just the right weight, not too heavy and not too light. I plan to buy more for Christmas presents for family members. I ordered the robe over the weekend and had it by the next Thurs. Great, free shipping!”
“Update - I finally got my exchange! It just took 2 months and a dozen calls and emails! It's fine - the quality is good but the sizing appears to be more for men than women - large shoulders smaller hips - so while I'm 5-10" 150 lbs the small is a bit tighter round the hips, still large at the shoulders (and i have broad shoulders). The Medium that I returned was just floating. I would not recommend dealing with this company given the potential for delivery /ordering problems. Just not worth it. Any joy you get out of the product is just squashed by the ordeal. They really need to figure out their customer service - which is non existent. PS it's super hard to find the negative reviews. I bought 2 standard robes - I returned one to exchange for a smaller size. I spoke and emailed repeatedly with staff - it's difficult to get someone on the phone, so that is your first hurdle. Genesis was the person I spoke to and emailed repeatedly - I did get the return form, returned the robe and then waited and waited, sending emails asking when I would receive the exchange. I was told and emailed 'it's in the mail'. None arrived. After calling again 'you'll get it in three days' and after calling again 'I'll get it right out'. Needless to say I have never received a replacement or money back.”
“We experienced your robes while staying at a charming Bed and Breakfast in Savannah, Georgia. I loved the robe so much I checked the label and searched online when we returned home. I ordered one for myself. It is a quality robe at a very good price. I ordered a second robe for my husband. We both love them!”
“I have visited several upscale hotels and spas that always seem to have high quality robes. I'm thrilled to find I can now purchase the exact same brand for my home!”
“I have purchased the Monarch 100% cotton bathrobe before. It has lasted for years. I now needed a new one. So I ordered one online which came very quickly. Alas, it was too big so I wanted to exchange it for a smaller size. There were some UPS issues unrelated to Monarch/Cypress. Anthony Salazar worked with me and resolved the issue immediately. I got my exchanged robe in 2 days! There are very few places to get 100% cotton bathrobes and this one is the best one! Not only that, their customer service is unmatched! Thank you so much Anthony for your help! Now I will enjoy my new bathrobe. Do not hesitate to order from Monarch/Cypress....they are the best!”
