“The robe is beautiful and such high quality. The post office lost the original package and Monarch Cypress sent a new one that same day with NEXT DAY AIR!!! I got it so fast and was so happy I choose such a reputable company”
“We found Monarch's waffle robes in our rooms during our last vacation and decided we had to have them. High quality at reasonable prices. Material is soft and soothing, it makes you look forward to your next shower.”
“After staying at my family's hotel i had to ask them what are those wonderful sheets I slept on. They showed me these and I bought them immediately and will never use anything else!! Soo incredibly soft and not hot at all which is huge for me. Great product!!! I tell everyone about these. Looking forward to getting the duvet when they're in stock. ❤️”
“I loved the robe I wore from the resort where we stayed in Monterey. I ordered what I thought was the same one and while the quality is excellent, it does not have the same wonderfully fluffy soft material on the inside. I'm still looking!”
“Absolutely love the robes and wraps! The fabric is fantastic and washes well. The wrap has snaps not annoying Velcro that ruins everything in wash. Also pockets are nicely sized.”
“It is bitter sweet..
I ordered this lovely Monach Robe having 2 of my own which l bought at a 5 star property prior.
This was a gift l special ordered for a dear friend as a Thank you gift having initials engraved on it.
It was her favorite color "Blue" size extra small. She is unable to use it because it is "much too big" for her.
I felt terrible and sent her another thank you card with money second time around so was an awkward situation. Can you check to make sure this robe was the correct size l had ordered. I am surprised that it was much too large for her. She is small but certainly not that small that an extra small would wrap around her almost twice! She has nobody to give it too that has same initials. I wear your os and mine fits loose but not that loose. I havent seen it , having it mailed directly to her address as l said, this was a gift from me. In future, l wish to order more loving your robes with plush inside lining living on Cape Cod they are wonderful warm absorbing robes when showering outside coming off the beach. I just dont want this to happen again. I reviewed your sizing before ordering. Do you have an extra extra small perhaps? You must deal with 5 star hotels in the Orient where people are usually smaller than our extra small here? Sizes run different in all countries. In America we have all shapes and sizes right?
Best Regards,
D. Stinson”
Dear Diane
Thank you for your review. We deal with many hotels all over the world and in nearly every situation, they want the robes larger. That is why our robes are oversized. In fact we have many requests for 4 and 5x sizing. Hotel robes need to be larger rather than smaller as it can get very embarrassing if a robe is too small vs too large in a hotel room.
“I just love the robe. The monogram looks great as well. I must say your customer service is superior. I sent an email which was answered immediately. My question was also resolved promptly. It has been a pleasure dealing with the staff and company! Thank you!”
