“We had recently went to a spa and we’re introduced to these super soft, comfortable robes. My daughter liked them so much that she requested one for her Christmas gift and is absolutely in love. Good quality, soft material.”
“I paid to have robe monogrammed, and it was never done. I called the customer service number many times and I received a recording. There was no opportunity to leave a message because right after the message finished it hung up.. it’s been over two weeks and I still am not able to get through a person by the name Angel answered the phone and that was the end of that !”
Unfortunately your order was placed after the monogramming deadline listed on our website.
The monogram link requested on your order had no information for the monogram requested applied.
We apologize for any inconvenience this may have caused you.
We will be issuing you a refund for the monogram charge requested.
“The waffle robe is very comfortable & nicely designed. The website sizing was confusing, not clearly indicating the measurements of each style. After one return I was able to purchase my preferred fit & am now very pleased.”
“So disappointed my robe didn't look like the photos. The collar and cuffs appear bright white on the site, and were in fact yellow. I didn't even open the plastic wrap. Returned. And to add insult to injury, had to pay return shipping. Never again.”
“Had to return the robe I ordered. My fault by ordering the wrong one. The exchange process was quick and easy. New robe is great. Great customer service!”
“Loved these robes at an upscale resort and decided it would be a great Christmas present. Ordered within the allotted guidance and paid extra to ensure shipment arrived on time. Unfortunately it arrived late. The robe is nice and good quality but not the same plushness as they had at the hotel. Assume they have a variant for their hospitality customers.”
“I purchased the robe as a Christmas present for mu husband. He loved it but it was too big. I filled the exchange/return form online and have not received a response yet to send it back. Need to improve this part of your service”
