“I purchased these sheets in May 2022 and loved them. I just ordered two more sets and they definitely aren't the same. Not as soft as the original ones”
HI, I checked your order history. There are two different sets of sheets that we offer. Once is a microfiber sheet (100% polyester) which you have bought in the past. The second is our newer cotton/lyocell blend which appears to be what you just purchased. The cotton/lyocell ones do not feel as soft at first but will get much softer after washing and are my preference as they are natural in construction.
“I’m so happy I found these sheets! I stayed at the Mission Inn Hotel and after falling in love with these sheets, I took a picture of the brand so I could purchase at a later date. After searching for months, I finally found them! I couldn’t believe it until I saw other reviews that mentioned the same hotel. I’ve stayed in many hotels and I’ve never torn the bed apart to figure out where the sheets were from and the fact that I wasn’t the only one that did this says a lot about these sheets!! Highly recommend!!!!!”
“Absolutely love my new robe! I had the privilege of trying one of their robes in a hotel and loved it so much I ordered one for my home. Even got to pick color and have it monogrammed!”
“I slept on Monarch sheets at an inn in Maine recently and ordered a
set for myself as soon as I returned home. They are incredibly soft
and reasonably priced. I will be ordering more!!!”
“Loved the sheets so much at the Mission Inn in Riverside, CA that I looked at the pillowcase labels, found the Monarch Cypress website and ordered a set of my own. Best sheets ever.”
“I bought the same robes years ago and we have used them every night in the hot tub. I was amazed to find them again at the same price! They’re heavy weight, soft and durable. I hope my new ones last as long as my last ones did.”
“I am very disappointed in this purchase. My husband spent a wonderful four days at the Omni Mt. Washington Hotel in NH. The robes we were given were delightful! Really plush and comfy! I decided it would be nice to have one at home so I searched Monarch Cypress and thought based upon the description that I had found a robe that would be comparable. Well, there's no comparison! The robe I received lacks the thick soft plush lining and comfort of the robe I used at the hotel. It is made cheaply and it shows.”
I am sorry about your experience. The robe you ordered is in fact the same robe as used in the Omni (although they use white ones). You are more than welcome to return the one you have and send it to my attention and I will check to see if somehow you received an incorrect item. Thank you Ashley
