“I had ordered lumia 950 white on 29th aug, few days later got an email saying that they did not had phone in stock and offered me a refund. Got refund after few days, I needed phone really quick as my phone was broken but decided to order from Gadget Monocle to save some money. By the time I received refund it was already a week, such a waste of time, will never order from them again. If they did not had white they could have offered to send me black one as they had listed black on the website. If they neither had white or black in stock then its very poor business practice of listing items on website. Order from this website at your own risk, you might be wasting your time. One of my friend ordered Lumia 950 from Lambda tek which is a google verified merchant, it was cheaper and got phone within two days”
Dear,
We feel sorry that we received the update from the warehouse your order has to be cancelled as it currently does not have stock.
Our payment team has processed the refund for you and we feel really sorry. Thanks for shopping at Gadget Monocle again.
“7 LG cams in stock paid 9 days ago got email saying will get item on Tuesday...No....3 days later been refunded!!!!!! no explanation . going away in 3 days with no cam...never again”
Dear Sarah,
We are sorry for causing any inconvenience.
Our Customer Service team will inform the customer if the item is out of stock.
We will review again with the Customer service team in order to provide better service.
Thank you for shopping @ Gadget Monocle again.
“I ordered a gear 2 classic for 203.99 paid in full through PayPal 6 days later I get an email saying out of stock I check the site and its not out of stock it costs £17 more! The worst pat of it is I'm still waiting for my refund 4 days after they say it's out of stock and 10 days after I have paid! I paid through PayPal which every one knows tras actions take only 2 hrs! My advice is stay away! They don't full full the order then hold your money as long as possible! They only got 1 star as you need to give a star other wise I would not give a star at all!”
Dear Phil, We are sorry for causing any inconvenience. We have taken prompt actions to review again the process and communicated with our warehouse in order to update the site and avoid the mistakes. Besides, we will communicate with our payment in order to speed up the refund process. Thank you for shopping @ Gadget Monocle again.
“Bought a Microsoft Lumia 950 .
Due its non compablity to my car i asked for it to return it.
They sent me a approval number ,i packed the phone and sent it back as their instructions and since then i have not heard from them despite many emails.
There is no phone contact to speak to some one.
Lost £350.
Very poor service very dissapointed”
Dear Shakil,
We are sorry if we have caused any inconvenience.
Kindly note that we have processed the refund which exclude 30GBP for the restock fee that we have made the agreement.
Thank you for shopping @ Gadget Monocle again.
“I should've listened to my instincts before I placed my order. I had a feeling this site could be a scam and I'm starting to think I was right and really wish I would've read the all the reviews first! I placed an order just short of of £400 for a new phone. I sold my own phone to pay for a new one and now been told they are out if stock even though the site stated there were 15 available! Now im without a phone and no money to buy a new one until a refund is given and who knows how long that will take! Wouldn't recommend to anyone else!”
Dear Jodie,
We are sorry for causing any inconvenience.
We have taken prompt actions to review again the process and communicated with our warehouse in order to update the site and avoid the mistakes.
Besides, our payment team will definitely process the refund as soon as possible.
Thank you for shopping @ Gadget Monocle again.
“Update - after waiting 5 days I've had a reply telling me my item that they took the money for 5 days ago is out of stock and I will be refunded, this place is so poor from my experience. If you want to save around £50 and wait for something that might not come and recieve minimum info, then maybe wait God knows how long for a refund then this is the place for you.”
Dear Kris,
We are really sorry for causing any inconvenience.
Our customer service team will inform the customer immediately once there is the update from our suppliers.
We are sorry about the stock shortage and our payment team will process the refund in a soon time.
Thank you for shopping @ Gadget Monocle again.
“No idea what is going on, I paid for a Samsung gear s2 classic on Saturday morning, money taken straight away, got confirmation email and that's it so far, I've emailed 2 addresses now for an order status but no reply as of Tuesday night. My account says PAID and UNFULFILLED, no idea what to do from here other than wait and see.”
Dear Kris,
We are sorry for causing any inconvenience.
Kindly note that the orders are normally delivered within 5-9 business days.
We have taken prompt actions to review again the process and provided training to our Customer Service Team in order to inform the customer with the update.
Thanks for shopping at Gadget Monocle again.
“I placed an order for Samsung smartphone order no #9210 and have been since asking for information. Payment has been taken. But they are not responding to my quires.... I have asked for tracking Id and how long it will take time received in UK. Please reply.”
Dear Christopher,
We are sorry for making any inconvenience.
We believe there might have some miscommunication for the order status delivery issue and as always we provide instant response and follow up action to ALL of our customers.
We have taken prompt actions to review again the process and provided training to our Customer Service Team.
Thanks for shopping at Gadget Monocle again.
“I placed an order for a Microsoft Surface Pro 4 on the Thursday as on the website it stated that there was 8 in stock. I paid via PayPal and the money was taken straight away by Gadgetmonocle not when the item was despatched. I have received an email this morning on the following Tuesday to say the product is "in shortage" and my payment will be refunded as soon as possible.Judging from the reviews on this website this isn't a one off and might have a long wait IF I get my money back!
I would DEFINATELY not recommend GadgetMonocle and will DEFINITELY not be using them again.”
Dear Mark,
We are so sorry for causing any inconvenience.
We are sorry that our supplier has made the mistake and we can't update the stock immediately.
We will review the process and improve the process.
For the refund, we have marked your case as urgent and our payment team will process it in a soon time.
Thanks for shopping @ Gadget Monocle again.
“Bought samsung A5(2016) 3 weeks ago. After 1 week they said its out of stock. Still waiting for refund -luckly paid paypal so made a claim and hopefully will get my money back. Dont buy from them !!!!”
Dear Kat,
We valued your comments and we are feeling very sorry about your experience. We would like to look into deeper into this case and appreciate if you can contact us as soon as you can. We are trying our best to provide more supports to you and unfortunately we can not obtain any detailed information. We believe there might have some miscommunication for the order status delivery issue and as always we provide instant response and follow up action to ALL of our customers. Please contact us if you receive any query. Thanks for shopping at Gadget Monocle again.
“Avoid at all cost. Ordered with them for a second time when item was in stock. After 3 days I contacted them to check the progress, then they tell me item is out of stock! This happened for the 2nd on a different item. Highly unreliable. Awful customer experience.”
Dear Charles,
We sincerely apologize causing inconvenience. We should contact you by email early. We have taken prompt actions to review again the process and provided training to our Customer Service Team. Thank you for shopping at Gadget Monocle again.
“Ordered phone on April 29th, and now I know that despite the website stating 8 in stock, they do not have it. Was told shipment as soon as possible on the 4th of May, then they said shipment on Monday the 9th, on the 9th they said that it would be shipped on the 10th. Today is 10th and nothing, no sign of the phone existing. I have requested a refund on order #8124. They've said they will do it as soon as possible....who knows when or if it will happen.
They do reply to queries, but with completely useless answers, and they do not do what the say.
As constructive feedback, a company should not take the money until product is effectively shipped, and there should be precise information provided. As soon as possible does not mean anything! And if you do not have something in stock, you must say it, and perhaps offer alternative models, or offer a refund immediately.”
Dear Irene,
We sincerely apologize causing inconvenience because of the delay for the shipment We have taken prompt actions to review again the process and provided training to our Customer Service Team. Thank you for shopping at Gadget Monocle again.
“Hi Everyone,
I ordered a Samsung galaxy A7 from this con site and received it in about 3 weeks. The phone is faulty as back key menu buttons are not lighting on, is getting very hot all time and also the charger. I've contact them on customer email for refund but no answer. Looks like they are based in : Address Room 801, Hanley House, 776-778 Nathan Road, Kowloon, Hong Kong. So no chance to any money back, however I've contacted already Trading Standards in this mater. The good reviews on this page are fake !!!!! Do not buy from this site!!!! BIG CON !!!!!!”
Dear Max,
We sincerely apologize causing inconvenience.
Kindly noted that we must deliver the product to customer unless the stock is unavailable.
We are sorry that we should contact you by email early if the stock is unavailable.
We have taken prompt actions to review again the process and provided training to our Customer Service Team.
Thank you for shopping at Gadget Monocle again.
“They advertise items that they don't have after you place the order and don't offer you a refund. They write false positiive reviews on this site to, but it's a scam. Disgraceful company.”
“I placed an order for two LG G4 phones on Monday 2nd May 2016. They failed to acknowledge my order but still took payment from my account. They are based overseas. Having chased them several times by email, I received a reply stating that the phones are ready for dispatching on 5 May 2016. However, on the 6 May 2016 they sent me an email to confirm that the stock was unavailable. I have asked for a refund and waiting for their response. I was very sceptical to purchase from them, as they are an overseas company and they do not have any contact number. I only purchased from them having seen reviews on this site and question how much of the reviews are genuine, especially as they have a 5 rating!
I WOULD AVOID THIS COMPANY”
“I placed an order for two LG G4 phones on Monday 2nd May 2016. They failed to acknowledge my order but still took payment from my account. They are based overseas. Having chased them several times by email, I received a reply stating that the phones are ready for dispatching on 5 May 2016. However, on the 6 May 2016 they sent me an email to confirm that the stock was unavailable. I have asked for a refund and waiting for their response. I was very sceptical to purchase from them, as they are an overseas company and they do not have any contact number. I only purchased from them having seen reviews on this site and question how much of the reviews are genuine, especially as they have a 5 rating!
I WOULD AVOID THIS COMPANY”
Dear Alexey,
Thanks for shopping @ Gadget Monocle.
Kindly noted that our products must be brand new and sealed.
We do hope you in good of using our products.
Thank you for shopping at Gadget Monocle again.
