Montessori Services Reviews

Name: Montessori Services
Address: 11 West 9th St, ,, Santa Rosa, CA
Rating: 4.79

4.8 Rating 569 Reviews

95 %

of reviewers recommend Montessori Services

4.8

Based on 569 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Montessori Services:

A Resource for Preparing the Child's Environment
Remaining true to Dr. Montessori's vision of transformational education, our mission is to provide busy teachers with hard-to-find items, specialized materials for Montessori classrooms, and intriguing complementary resources that will help create rich environments. Every item is carefully selected to ensure it is well-made, appropriate, and certain to nurture the young child's unfolding potential.

Visit Website

Phone:

877-975-3003

Email:

info@montessoriservices.com

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Montessori Services 5 star review on 31st October 2023

Anonymous

Montessori Services 5 star review on 27th August 2023

Preethimali Wickramaratne

Montessori Services 5 star review on 4th August 2023

Nicole Stevenson

Montessori Services 5 star review on 28th July 2023

Dave Foster

Montessori Services 5 star review on 12th June 2023

Anna C Discenzo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the trays came broken. I think that the size of the objects in the package that I bought to work on language are not the appropriate size to work with small children, they are also dangerous. Am I on time to return them?”

Helpful Report

Posted 3 months ago

Dear Martha, We are so sorry that one of our items arrived damaged. Customer Service will reach out to you and offer you a replacement or a refund. If there is a product you are not comfortable using, you may return it to us for a refund or exchange. Customer Service can also assist you with the return process. In the future please contact us directly at info@montessoriservices.com or 877-975-3003 so that we can quickly assist with any issues you might have. Thank you for your feedback. Kristine Horrace Merchandising Manager

Posted 3 months ago

“Hola, Siento mucho dejarles saber que al día de hoy aun no he recibido mi compra. Quisiera saber si se ha presentado algún problema con la entrega. Agradecería cualquier información al respecto. Atentamente, María del Socorro Zárate -- [I have used a translator] Hello, I am very sorry to let you know that as of today I have not yet received my purchase. I would like to know if there has been any problem with the delivery. I would appreciate any information regarding this. Sincerely, María del Socorro Zárate”

Helpful Report

Posted 6 months ago

Dear Maria, We are so sorry that your package was not received. According to the tracking information from FedEx this package was delivered. Customer Service will reach out to you to resolve this issue. Meanwhile, if you ever have a problem, please contact us directly so that that we can assist you in a timely manner. Sincerely, Kristine Horrace Merchandising Manager

Posted 6 months ago

“I have still NOT received the remained of my order!!!!!!!! Ms. Lynch”

Helpful Report

Posted 1 year ago

Dear Cathy, We are so sorry that you have not received your backorder yet. We certainly understand how frustrating it can be to wait. We dislike backorders as much as you do. When you ordered this item online, it did indicate that it wouldn't be in stock until October. Unfortunately, the shipment has been delayed again and it is now not expected until early November. We sincerely apologize for any inconvenience. Your satisfaction is always guaranteed. If you would like to cancel the backorder you may do so. Simply call 877-975-3003 or email info@montessoriservices.com. You will not be charged for this item until it ships. Please let me know if I can assist you. Thank you very much for your order. Kristine Horrace Merchandising Manager

Posted 1 year ago

“I ordered an art easel around 20 days ago, and I haven’t recibe it yet! If could please send me a refund.”

Helpful Report

Posted 1 year ago

Dear Patricia, I am so sorry that you have not received your order. I have had Customer Service look into this matter. While there are times of the year when shipments may be delayed because of a high volume of orders, this does not appear to be the situation with your order. If something like this ever happens again (and we hope it does not) please don't hesitate to contact us directly and we will remedy the situation to the best of our ability. Meanwhile, Customer Service was able to cancel the order. Your card was not charged. We are still unsure why this item wasn't shipped but I assure you that we are looking into it. Again, I apologize for this situation and any inconvenience it may have caused you. I hope you will give us another chance. Sincerely, Kristine Horrace Merchandising Manager

Posted 1 year ago

“I'm not happy that the won't I bought were so fragile and broke so easily.”

Helpful Report

Posted 1 year ago

“I ordered the Pouring Water Exercise for my daughter for Christmas. When I took it out of the package to wrap, the porcelain pitcher was broken. The box was completely intact, as was the plastic wrapping around the pitcher. I emailed the company asking if I was able to get a replacement and they never reached out regarding my inquiry. I finally just threw it away and will try to replace the pitcher on my own.”

Helpful Report

Posted 2 years ago

Dear Amanda, I'm so sorry that your pitcher was broken in transit. Of course we will be happy to replace it for you. I'm not sure why we didn't receive your email requesting a replacement but our Customer Service Department will reach out to you right away. We are very sorry that this happened and hope you will give us another chance. Thank you for your review. Kristine Horrace, Merchandising Manager

Posted 2 years ago

“We placed our order in December 2020 and have received a third of it. The materials order have been on back order for six months.”

Helpful Report

Posted 2 years ago

Dear Bhaktivedanta Academy, This review was from order number 2022606400 which was placed on 8/13. There were no backorders on this order and it was shipped on 8/18 and delivered complete on 8/25. According to our records this was the last time you ordered. There are no open orders or backorders for your school. Could your order have been placed under a different name? Please contact our Customer Service department at info@montessoriservices.com or 877-975-3003 and we will happily assist you further. Your satisfaction is always guaranteed.

Posted 2 years ago

“First package was not correct product had to order 2nd time not happy”

Helpful Report

Posted 3 years ago

Dear Lauri, I see that both of your orders were placed on our website. Each order was for a different vegetable chopper design. As these items have similar names it appears the wrong item may have been selected during the ordering process. I'm very sorry that you had to order a second time to get the item you were hoping for. As a courtesy I would like to refund the second shipping charge you paid. I hope you are enjoying your choppers and that you will give us another chance to serve you in the future. Thank you for your order. Kristine Horrace, Merchandising Manager

Posted 2 years ago

“Customer service is nonexistent. Purchased a wooden tape measure for my kids and shortly after we received it, it developed a 3-4 inch long crack. Wrote to customer service asking for a replacement and never got a response.”

Helpful Report

Posted 3 years ago

I'm so sorry that you did not receive a response from us about your damaged item. It appears that your note was never received by our office. Your satisfaction is always guaranteed. We are more than happy to offer you a replacement or a refund for your Wooden Measuring Tape. Customer Service will contact you directly to arrange the details. Again, I'm very sorry. Please give us another chance to serve you. Thank you for your order. Kristine Horrace, Merchandising Manager

Posted 2 years ago

“Parts of my order are backordered, which would have been helpful to know whenI placed my order. Still not ETA on when we'll get everything and it's been weeks.”

Helpful Report

Posted 3 years ago

Dear Spring Hill School, We are so sorry your Small Glass Creamers were backordered. We have had a very difficult time obtaining materials from our manufacturers this year and the shipment of the Small Glass Creamers was delayed multiple times. You should have received notification by email of the delays. Update: I see that this item did ship in May of 2021. Again, I apologize for the delay. We sincerely hope that this kind of delay doesn't happen again. Thank you again for your order.

Posted 2 years ago

Montessori Services is rated 4.8 based on 569 reviews