Montessori Services Reviews

Name: Montessori Services
Address: 11 West 9th St, ,, Santa Rosa, CA
Rating: 4.78

4.8 Rating 571 Reviews

95 %

of reviewers recommend Montessori Services

4.8

Based on 571 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Montessori Services:

A Resource for Preparing the Child's Environment
Remaining true to Dr. Montessori's vision of transformational education, our mission is to provide busy teachers with hard-to-find items, specialized materials for Montessori classrooms, and intriguing complementary resources that will help create rich environments. Every item is carefully selected to ensure it is well-made, appropriate, and certain to nurture the young child's unfolding potential.

Visit Website

Phone:

877-975-3003

Email:

info@montessoriservices.com

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Montessori Services 5 star review on 31st October 2023

Anonymous

Montessori Services 5 star review on 27th August 2023

Preethimali Wickramaratne

Montessori Services 5 star review on 4th August 2023

Nicole Stevenson

Montessori Services 5 star review on 28th July 2023

Dave Foster

Montessori Services 5 star review on 12th June 2023

Anna C Discenzo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt shipping, but the returns process wasn't ideal.”

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Posted 3 months ago

“The order was fine but the product was just ok”

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Posted 4 months ago

“The ordering progress and delivery were fine. The book was not what I was expecting. I probably did not read the description carefully enough. The shipping fee was exorbitant for the size of the book I received.”

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Posted 1 year ago

Dear Anonymous, We are so sorry that the book wasn't what you expected. Your satisfaction is always guaranteed. You may return any item for a refund or exchange. Our shipping tiers are determined by dollar amount. The more you order, the lower the percentage. Many of our items are non-standard sizes and some are quite heavy so we must find an average. Shipping charges should never be a surprise and should have been clearly shown during the checkout process. That said, I will have Customer Service take another look at this one and see if they can do more. Thank you for your feedback. Kristine Horrace Merchandising Manager

Posted 1 year ago

“The products are great. The only issue I had was customer service. I ordered 2 Junior Ramp Racers to give to my niece and son for the holidays. I only received one but was charged for 2. I reached out multiple times via email and never received a response. I wound up having to get a different gift for my niece and was never reimbursed.”

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Posted 2 years ago

Dear Kristyn, I am so sorry that one of your items was missing. You should have been sent another right away or been offered a refund. It's unusual for Customer Service not to reply promptly. We are looking into this. It is possible that the email got missed or wasn't delivered but that still is no excuse. I just reached out to you directly to see if you would like a replacement or a refund for this item. I do hope you will give us another chance. Again, my apologies, Kristine Horrace, Merchandising Manager

Posted 2 years ago

“We are enjoying the items that we received but still are waiting for our Black Strip.”

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Posted 2 years ago

Dear Montessori Academy, We certainly understand your frustration. This year the delays from our manufacturers are exceptionally lengthy. This is especially true on handmade, import items like the Black Strip. We apologize for any inconvenience the delays causes and assure you that we will send it out as soon as we receive it. Thank you for your continued patience. Sincerely, Kristine Horrace, Merchandising Manager, Montessori Services.

Posted 2 years ago

“When placing an order with Montessori Services, the turn over time is extremely long.”

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Posted 2 years ago

We apologize for any delays you may have experienced. In most cases in-stock items ship within 2-5 days of the receipt of the order (transit time is additional). Out-of-stock items may take longer depending on availability. We do try very hard to communicate when an item is expected (updates are also available on our website). I see that your last order was shipped the day after it was placed but the one prior to that was for an item that was out-of-stock and it was delayed for three months. Again, I'm very sorry. Your satisfaction is important to us. If you ever have concerns about how long it will take to receive an order, want the current turn-around time, or wish to find out when we expect an out-of-stock item, please contact Customer Service at 877.975.3003 or info@montessoriservices.com . Thank you for your feedback. We will strive to do better. Kristine Horrace, Merchandising Manager

Posted 2 years ago

“We never received product. I recall and email explaining there was a significant delay - so I went ahead and ordered another product from another company. I ordered this product well over a year ago and we have since moved - so if it was just delivered, it wasn’t to the right address anymore. I’d be happy to change my review if you’re open to a resolving Company did reach out following my review and worked to find a solution. Thank you.”

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Posted 2 years ago

Dear Audrey, We apologize for the delay on the Crumb Sets that you ordered last August. Our records show that they were eventually sent. A member of our Customer Service Department will be contacting you soon to remedy the situation. If you ever experience an issue with our delivery please contact us right away so that we can help. Your satisfaction is always guaranteed.

Posted 2 years ago

“It took much, much too long between ordering and receiving my item.”

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Posted 3 years ago

Dear Julia, We are so sorry that your shipment took so long to arrive. Our records show that we shipped your item within two days of the receipt of your order and that it was shipped by USPS. Unfortunately, we do not have any control over their transit time. This year has been an extremely unusual year. All freight carriers have been overwhelmed and delivery times have been longer than normal. We do hope this will improve in 2021. Again, our apologies. Please let us know if we can assist you further. Kristine Horrace, Merchandising Manager

Posted 3 years ago

“Met expectation.”

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Posted 3 years ago

“Your prices are high! We always try to find ways to purchase items at a lower cost. Schools tend to be on a budget like that. And... it seems like we frequently need what we need yesterday. We don't order from MS if we need things in a hurry. Yes, we could pay extra for shipping, but then we're facing the first problem again... that your prices are high. If you have lots of money and lots of time... MS is great!”

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Posted 3 years ago

Dear Bonny, Thank you for your feedback. We were founded by a teacher to save other teachers and schools time and money by being a source for some of the hard-to-find items for the Montessori classroom. We understand that there are other choices out there and we try very hard to keep our prices as low as possible. While we have little control over the transit time on packages shipped from CA (our warehouse) to your location on the East Coast, I can assure you that we are always trying to improve our in house processing time. This year has been especially challenging, however, most orders are shipped with 3-5 days. Please accept our apologies for disappointing you. We will try and do better in the future. Kristine Horrace, Merchandising Manager

Posted 3 years ago

“There was a delay in getting an order confirmation. Ordered 2/2 no order confirmation. Received shipment notification on 2/8, once I received a shipment notification the item arrived as promised. Took 5 days. Shipping is very expensive. $11.95 for ground service is ridiculous.The cost of the item is very over priced. A board with pegs and a box of rubber bands for $33.95. Not happy”

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Posted 3 years ago

Montessori Services is rated 4.8 based on 571 reviews