Moonpig.com Reviews

1.5 Rating 1,283 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How do I contact Moonpig.com?

Helpful Report

(3 weeks ago)

You can contact Moonpig.com by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

66.32%

Industry Average

“ I have used Moonpig for nearly 15 years and yes there have been some mistakes on the way, but customer service is brilliant and always managed to sort any problem out. ”

- Lesley P G Stowell

“ Ordered Giant car, mug and sweets with personalized pic on the app, all quite easy on your phone. Paid with credit card and all 3 items were delivered next day.second year I have used this service and no problem. Very pleased and will return. UK customer purchased 9.02.24 ”

- Robert nichol

“ Excellent Service and always delivers promptly!! ”

- Joshua Corlett

Moonpig.com Reviews

Customer Service - Average