Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

How can I contact Moonpig.com? How quickly does Moonpig.com resolve customer queries?

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Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How do I contact Moonpig.com?

Helpful Report

(3 weeks ago)

You can contact Moonpig.com by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

62.65%

Industry Average

“ I have ordered many times from Moonpig which is a very quick and efficient ordering service if you’ve left buying for a special occasion until the last few days. ”

- SUE HUNT

“ Sent a birthday gift to a friends daughter she received the wrong item so I used the online chat to ask for the correct item to be delivered. It was so straight forward and very quick to do. I was very impressed with their great customer service. ”

- Charlee

“ I can’t express my joy at Moonpig’s speed of service. I ordered a personalised card yesterday late morning and got the card (perfect) today Royal Mail first post at 9.30. OMG how fantastic is that. Birthday girl’s birthday tomorrow so no worrying that it won’t get here on time. THANK YOU MOONPIG. ”

- Pam Malcolm

Moonpig.com Reviews

Customer Service - Average