Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 192 Reviews

54 %

of reviewers recommend Mothercare

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3.2

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are always happy to help, we had gone in to ask about a pray for our first baby and they could not have been more helpful. Staff went out of their way.”

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Posted 6 years ago

“Was very pleased with my purchase and the service they were efficient and polite”

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Posted 6 years ago

“Some of the clothes were lovely bit others were very small sized or very large in size even though they were for the same age. Bit expensive compared with other stores.”

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Posted 6 years ago

“It's a shame they are shutting down but even with all the discounts now, you can still find items cheaper elsewhere”

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Posted 4 years ago

“Average selection of items here at the Harrow store...used to be one of the most reliable kids stores when I was growing up. Just needs some updating with the times in my view.”

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Posted 4 years ago

“Love their baby stuff but my nearest shop is 30 miles away and they never have any stock online especially the clothes side, Drives me nuts!”

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Posted 4 years ago

“Had a bit of an issue with a money off voucher, it didn't come off , after 11 emails someone did finally honour it .”

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Posted 6 years ago

“Improve the delivery tracking service.”

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Posted 6 years ago

“Good offers and prices”

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Posted 6 years ago

“The store manager was able to understand that I was genuine and she went above and beyond to help me”

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Posted 6 years ago

“In MotherCare and I'm falling in love with every outfit, there's tooooooooo much cuteness”

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Posted 10 years ago

“Very bad experience with mothercare india. I bought baby crib and mattress from them, after a month use the mattress got bent from the middle. Its been 4 months I am following up with them to exchange but nothing is happening. Everytime i call and I got only one answer the mattress is not in stock, we will update you once in stock. Pathetic customer service.”

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Posted 2 years ago

“Mothercare India pathetic return pick up service, I ordered online a hygiene (sanitary pad) product and the product delivered was tampered. Packet was torn and top of it was cello taped. Product was old stock covered in dust and black sticky gums. I raised request for return on 24th May and still no one came to pick up nor a return date is scheduled. They keep say 10-15 working it will take to pick up with an excuse of lockdown. I ended up writing email their customer support several times and called as well. Same robotic response ‘“we will look into this, apologies, can’t refund untill the item is picked up” Since mother care provided sanitary towels tampered and unused condition why is the need to you want to pick it up. Other platforms have discard the product n refund policy. It’s been 8 days already and no one from mother are bothered to help. Mothercare return and customer service are pathetic and you should just shut down online platform since they cannot manage it.”

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Posted 2 years ago

“I was shopping at the team valley store today at approximately 10.30am, I was buying a birthday gift for my nephew,there was a lady by the name of Susan who never once looked up from her task are approached me ,I found the toy i was wanting took it to the tills down stairs to pay i was greeted by Sarah who was very helpful she scanned my item to be told it was £19.99 yet the white pos stated £12.99 i explained to Sarah that the ticket on shelf showed £12.99 then went back upstairs to double check price Susan was there so I ask her why the ticket showed £12.99 and not £19.99,her manner was terrible,her words were that the ticket did not correspond with my item then she picked up another toy and said this is the toy for £12.99 there was no discreption in the white pos just price?I left the store unhappy,went to Argos and purchased vtech tiny for driver”

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Posted 4 years ago

“When ordering for click and collect the staff couldn't find my order initially and when they did they couldn't find both boxes (I had to point it out) it was another round of slow service. They're not very proactive and do not have positive energy to help they're customers to the best of their ability.”

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Posted 6 years ago

“Was sold a car seat with isofix base. When I went to collect there was no base, I was told the sales assistant made a mistake. I found the same product online with a base cheaper and they refused to price match. Therefore causing a lot of inconvenience and wasted journies to the store. They did refund the amout over the phone so I had my money back to get the same product online and cheaper!”

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Posted 6 years ago

“Collected a pram and promotion advised two free items with it - baring in mind we had over a half an hour journey to our nearest store to realise when we got home that not all of the items were in the package - so another trip over there t collect. I rung customer services and spoke to Jess who advised me that she would try ring store - so she did - I was on hold for her to come back to me and say that she couldn’t get through- I quickly realised that it must be because they close at 4 on a Sunday which the Canterbury branch do - she then advised me that they were in fact still open?! She then said she would call me first thing Monday morning to confirm that the Items are definately at the store for me to collect ... in the end we had no call back as promised and my partner just decided to drive over instead and check as getting no where with customer services. All sorted we now have the items - but forget customer service as it’s non existent! Classic case of if you want something doing - do it yourself - I give a two star rating as the store staff are actually polite and good with their service - it’s just a shame the telephone operators don’t know their own store knowledge and are not calling people back when promised. We were going to order so much more but have decided to look elsewhere as cannot be bothered with all the hassle so will go to another brand for the rest of our baby list.”

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Posted 6 years ago

“I worked for Mothercare for 2 years and I left because it was not the same company I joined. Management treat staff poorly, there is little to no training and you have to teach yourself. Customer service is a joke and customers' orders are never delivered on time and most of the time the orders are magically cancelled. Area managers do not care about their teams and never speak to them and everything is extremely over priced and of poor quality, especially ELC. This company has become monetized and does not care about their customers at all.”

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Posted 6 years ago

“They are fine for kids clothes but don't go for electronics with them”

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Posted 6 years ago

“Absolutely a joke, placed order and paid, 4 days later is not ready for pickup, going to a birthday without a gift, management nowhere to be found, only promises by Jawher- who I was never able to reach back, such a disgrace of company mocking their customers and their money, a joke of management”

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Posted 3 months ago

Mothercare is rated 3.2 based on 192 reviews