Mothercare Reviews

"Mothercare India pathetic return pick up service, I ordered online a hygiene (sanitary pad) product and the product delivered was tampered. Packet was torn and top of it was cello taped. Product was old stock covered in dust and black sticky gums. \r\nI raised request for return on 24th May and still no one came to pick up nor a return date is scheduled. They keep say 10-15 working it will take to pick up with an excuse of lockdown. \r\nI ended up writing email their customer support several times and called as well. \r\nSame robotic response \u2018\u201cwe will look into this, apologies, can\u2019t refund untill the item is picked up\u201d\r\nSince mother care provided sanitary towels tampered and unused condition why is the need to you want to pick it up. \r\nOther platforms have discard the product n refund policy. \r\nIt\u2019s been 8 days already and no one from mother are bothered to help. \r\nMothercare return and customer service are pathetic and you should just shut down online platform since they cannot manage it."

"Placed an order. I eventually had to follow up to realize they had no stock of 1 item, out of 3. Few days down the time i get a call to know 2nd item out of 3 is not in stock. And I finally cancel the order. The refund they said will take 14 days.\nIts 13th day now and they say, units are ready for collection.\nLook like they are buying time to give the refund. "