“You had products not available elsewhere and good service. My emerging problem is that since the price of wood built planes vs foam has skyrocketed (purchaser has to buy all but the airframe) I hesitate before spending almost $1,000 on a beauiful plane I can live without.”
“My purchases have always been handled expediently and shipping has always been great, but if you have a "return" to process, good luck! They issue you a ticket, but in my case, two simultaneous tickets that a guy by the name of Ed refused to acknowledge. He thought the two return tickets pertained to the same item, but two separate items where addressed in my reason for returning text. He didn't even read one of them and just chose to close the one ticket. Finally, I was able to convey the true nature of the second ticket to Patrick and everything went smoothly from there on. Ed is probably a good enough tech, but he should slowdown and actually READ the written text associated with the ticket! I'm a retired professional and was totally unprepared to be treated like a second class citizen by someone that obviously should pursue another line of work! I'll never ask a question via your chat link again; in fact, I'd be hard pressed to purchase again from motionrc!”
