“You have very nice inventory of 800 mm and 750 mm RC planes but no spare parts like wings electric brushless motors, and accessories, but y’all do have quite a selection at a decent price .”
“I bought a bison xt rc airplane for $400 that I couldn't repair or use because of out of stock replacement parts . I was told they were ordered and almost 2 years later there still not in stock .. I found it to be disappointing and shady”
“I’ve been a good customer of Motion since I began this hobby, buying many planes and boats from you. I’ve never returned any items I’ve ever purchase even though they may have come with problems. I’ve bought maybe 10 or more boats from you many $1000 to $2000 or more. The last one had an issue with the transmitter beeping continuously. I was told I’d have to film it and submit a video of the issue. I’m not good on the computer at all and said so. Yet still I was sent a the app and I did film the issue but video would not “send” , so I dropped the claim and bond the boat with my receiver to my radio. Not a big deal but I should not have had to do that. Good customers should be shown some appreciation and a new transmitter and receiver should have shipped out that same day with a thank you card for being a Good Customer. Every boat I’ve bought has had an issue and I always fixed it on my own because I know with the boats you can’t do much to correct it and I want the boat enough to over look it. I’ve may not be good on the computer but I’m great at customizing and building boats. I know if I sent pictures of what I’ve done to these Bancroft ship models I could sell a ton to people that like to make the boat their own. But why bother?
Sincerely,
Robert Habercam”
“I like the products, but unless my friend is as rich as elon, the shipping cost is prohibitive by Fedex, and by USPS my order took a month to be delivered. Very unfavourably impressed. My next plane will be from Horizon Hobby via my local hobbyshop (already bought one) with no shipping cost.”
“Customer service is very poor I’ve been waiting 2 weeks for a response on my ticket and still nothing. I do love the products themselves. I’ve also had difficulty with part availability.”
