“Bad customer service.
Low quality products and their selective posting of reviews. The honest reviews of the junk they sell never make it to the website.”
“Until recently I bought a model every month but recently I feel cheated.
1: You pay for extra delivery security and not too frugal either and the delivery time is the same.
2: The stock of spare parts is poor.
3: New models are only available late and poorly in Europe.”
“for helicopter No, They have a lot of part in backorder, parts list in the manual are different in the website as well the picture, make you do a lot of mistake and place order and waste money on shipping back the products.”
“Problem with inventory parts availability, inaccurate par number and description specially on helicopter and the response when you have issues is very low”
“Bought a P-51 D from You.
Plane came with one wing with problems with blistering paint. Wings not aligned together in the middle. And I didn't get all the wiring needed to assemble fully functional plane (ailerons Y-wire).”
“I purchased a Super Mono X V2 battery powered racing boat from Motion RC and the first boat I received was defective, it would not turn properly. Motion exchanged this boat and the replacement also behaved erratically, not steering properly; however, the boat was now out of warranty (1 month). I called Motion’s service group and they suggested it might be the steering servo so I ordered a replacement at my cost, including shipping ($10). The servo was replaced an now the boat control will no longer pair with the servo control. My next step will be to replace the servo control (approx. cost $25). After replacing the steering servo and the servo control I will have over $200 in a boat that may or may not function properly. Thus far Motion has been helpful with diagnosing my problems; however, I would suggest they do a better job of vetting products they sell. I would strongly suggest that you not purchase a Super Mono X V2 boat unless you want to spend your time rebuilding the boat. A better choice would be one of the no name boats on Amazon (cost approximately $50 and ready to run)”
“I have recently purchased an Rc Sailboat. The rudder servo was defective and on back order. I had sent in a detailed email requesting information on the servo, so I could purchase a replacement servo along with a few spare parts for the boat. That was over a week ago and I still have not received any type of reply.I am attending a float fly/sailing event this weekend, was hoping to have the sailboat repaired by then. Very disappointed with the customer service I did not receive..”
“You guys denied my warranty after sending me a plane with a faulty propeller. Sent in a video on the claim and you guys said that the propeller works fine even though it doesn’t. It won’t sustain flight due to lack of power from the propeller. I’ve spent 100s of dollars in less than a month on you guys and would have been a lifetime customer. I spoke with the live chat guy, talk to support on the phone. At least my local galaxy Hobbys and horizon hobby are reasonable”
