“I had a bad experience with motion rc when I bought my 2nd freewing mig 29.The elevator servo's did not function correctly.Your customer service team required a video of the problem which I was unable to supply.My word wasn't good enough. I explained that I am a rc modeller of 40 years and I don't complain lightly.the complaint wasn't resolved and I still have the defective servos Sat on a shelf.How ever my recent experience of a new retract unit which did not work, was replaced remediate without any evidence being required.So things are improving from my experience. I would like to add, that I am willing to return any defective product if motion rc pay for the shipping cost.Overall motion rc provide great products and I will be purchasing again soon, I just hope that when I have any issue with products from motion rc in future it can be dealt with as efficiently as my last purchase.
Many thanks,
Anthony Lomas.”
