“Customer service: You answer the phone!
Replacement parts: You sell replacement parts, small pieces, not just assemblies, in stock, at reasonable prices.
Error free shipments: You pay attention to the details.
HH/Tower has great products, but their customer service sucks so bad that I avoid them at all costs.”
“Customer service didn't phone me back after i ordered a plane or even answer my call just a poor generated message.Website bad and should clearly put on automatically free Delivery as i had to pay 15 euros extra to Slovakia from Holland.No stock for small plastic propeller part with 3 screws so unable to fly plane for my son any time soon.”
“1. Reasonable pricing
2. Very fast shipping
3. Use of an excellent shipper (FedEx)
4. Well packaged shipments to diminish the likelihood of product damage.
5. Good product choice”
