“I you have great planes and they are sent fast. However, over the years the customer service has been iffy. I’ve had to argue for a brand new wing sent damaged to be replaced and even said I’ll pay to return the damaged set. Finally got it, but I shouldn’t have to fight on a new product.”
“Airframes that are supported for 5+ years
Excellent parts support
Robust, easy-to-maintain designs
Good selection of LiPos, Gyros, etc
Constant review/feedback of customer input”