“The return process has been very slow but the customer service has been outstanding!!! Derek and Ed informed me of how the process works and what the next steps are. So overall a great experience!!!!”
“I purchased an airplane for 699.99 and three days later, that same airplane went on sale for 659.99. I asked for an adjustment and to no avail, I didn’t receive any adjustment, including in store credit. Because of this, I will no longer shop at this store.”
“Only ordered once, dispatch was fast, delivery was very very slow but that's not motion rc's fault, product was exactly as described and also motion rc stock alot of stuff I just can't get in the UK”
“The reason for this score is that I had two separate servo fails both resulting in crashes, these were with my Freewing F-35.
The first although was three weeks outside of your 30 day warranty period was on it's second flight. The result was having to buy a replacement fuselage and servo. The second was several weeks ago, although way outside of your warranty period the model had hardly been flown due to me losing faith with it's quality, again a new fuselage was needed.
The model is now gathering dust as I will probably sell it.
Now I will not not recommend you to other members of my club but I will tell them about my experience with your aftersales assistance.
One member of the club will only fly FMS models because he says there aftersales team is fantastic...so that's where I will be going in future.
Regards
Gary Flint”
