Motley London Reviews

Name: Motley London
Rating: 4.84

4.8 Rating 859 Reviews

97 %

of reviewers recommend Motley London

4.8

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07743702462

Email:

ilana@motley-london.com

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Motley London 5 star review on 25th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest advertising with bait and switch pricing. They sent out an email advertising a piece at £120 then raised the price to £160 a couple of days later - dubious but I guess technically ok. Then when I went to their website I was told I'd get 10% off my first order - doensn't make up for the price rise but… So I registered. Received the code (and a sea of spam). Selected the ring. Chose the size - no help from their "size guide" that tells you how to measure the circumference of a finger but doesn't actually give the circumference on the size chart - yes I can convert circumference to diameter but really… do they even proof read their website. Anyway I get to the checkout and enter the code and find "this item's not eligable for the code", I try again with a different browser and find the code is now accepted. When the ring's delivered I find it's the wrong one - with the hassle of trying to get the voucher accepted I'd mistakenly sellected a similar (but no way near as striking) piece. So I returned that - hopefully I will eventually get a refund and ordered again more carefully. This time I found the 10% first discount code was accepted on the "wrong" ring but was not accepted on the ring I actually wanted that had been advertised and then had a 33% price hike immediately after the mailshot. Stating you'll get 10% off your first order and then refusing it at checkout seems to be false advertising to me, and putting that on top of increasing the price by 33% a couple of days after an email campaign advertising at a lower price is a sure way to annoy potential customers.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time out to leave us a review, as a small business we really value your feedback and are taking everything on board. A member of our team has been in touch - Hopefully we can get this resolved for you. Elizabeth @ Team Motley

Posted 2 years ago

“I think the jewellery is overpriced, because in person it is of much worse quality than it appears on the internet site. Flimsy material, no craftmanship that a customer would expect considering the price. Not purchasing again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time out to leave a review. I'm very sorry we failed to meet your expectations, we're usually known for our exceptional attention to detail, this is not up to our normal standard at all. I have sent you a separate email so we can get this resolved. Elizabeth @ Team Motley

Posted 2 years ago

“I’ve emailed twice and left a message to swap an item. Nothing. Not impressed.”

Helpful Report

Posted 2 years ago

“Never received necklace.”

Helpful Report

Posted 2 years ago

“The earrings alreadybroke when trying to put them on. So not impressed by qualitty of material!”

Helpful Report

Posted 2 years ago

“I didn't receive what I ordered, was sent an incorrect item instead which I had to arrange to return via post office, which proved difficult so was delayed as wouldn't ship my correct order until wrong one received back....missing the deadline for my daughter's birthday so I've now asked for the order to be cancelled as have had to buy something else.”

Helpful Report

Posted 2 years ago

Hi Joanne, I'm so sorry to hear you received the incorrect order. This is not at all up to our usual standard and I totally understand your frustration, especially as it was a birthday gift. I've sent you a separate email to try and get this resolved for you as promptly as possible. Best, Ruth @ Team Motley

Posted 2 years ago

“WHERE IS IT? I have not received it!”

Helpful Report

Posted 2 years ago

Hi Marion, I'm so sorry to hear you have not yet received your order. I can confirm we have sent you an email to try to get this sorted for you as quickly as possible. Best, Ruth @ Team Motley

Posted 2 years ago

“Very UNPROFESSIONAL”

Helpful Report

Posted 3 years ago

Hi Belinda, At Motley we pride ourselves in an excellent buying experience, so we are so sorry to hear your experience was unprofessional. This is not at all up to our usual standard. I have sent you an email to try and get your issue resolved for you as promptly and efficiently as possible. All the best, Ruth @ Team Motley

Posted 3 years ago

“Disappointing. 1. No option to return. 2. Colour was so ‘yellow’ - didn’t match any of my other varied golds..... 3. Would not recommend.”

Helpful Report

Posted 3 years ago

“I never did receive the necklace here in Neveda. Couldnt reach customer service. Paid a good deal for it in May. Probably good idea to confirm delivery before asking for a review. MHO”

Helpful Report

Posted 3 years ago

Motley London is rated 4.8 based on 859 reviews