Motley London Reviews

Name: Motley London
Rating: 4.84

4.8 Rating 859 Reviews

97 %

of reviewers recommend Motley London

4.8

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07743702462

Email:

ilana@motley-london.com

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Motley London 5 star review on 25th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ring is way too thin :(”

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Posted 2 years ago

“I ordered it Jan. 31 with express shipping in order to have it in plenty of time for Valentine's Day, and instead it arrived late that night and not in time to give to my wife. So I'm extremely disappointed, since the express shipping did not matter. The product itself is great, but it doesn't matter if you can't get it when you paid for it to come. You guys need to reevaluate your shipping partners.”

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Posted 2 years ago

“Bit of a disaster(again!). Previous order was missed for a week until I followed it up. This one was supposed to be less 10%, but didn’t happen/ also paid for “ next day delivery, but turned up 3 days later!) Think it’s time you sorted yourselves out! Accept you can’t control Royal Mail,BUT maybe dad would be a better option?”

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Posted 2 years ago

Hi Alan, I'm so sorry to hear you didn't have the best experience with us once again. This is not at all up to our usual standard and I completely understand your frustration! Thank you for taking the time out to leave us a review. We are taking everything on board, and will certainly improve our services! Elizabeth @ Team Motley

Posted 2 years ago

“Chain came tangled in knot had to use a pin to release it and was a long wait for it to arrive”

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Posted 2 years ago

Hi Lorna, so sorry to hear the chain didn't arrive on time and also came tangled- this is not up to our standard at all! We appreciate you taking the time out to leave a review, and are taking everything on board to ensure we improve our services! Elizabeth @ Team Motley

Posted 2 years ago

“Une petite difficulté avec les 10% pour abonnement news Letterman qui j espère est resolue”

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Posted 2 years ago

“The service was excellent.”

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Posted 2 years ago

“I bought this to go with the chain, as I accidentally missed it off my order, so this review is for the necklace and charm. It’s ok, but I’m by no means blown away with it. It’s not as heavy as I’d hoped, and the catch on charm keeps coming undone. I don’t think it’s fair to compare the quality with Tiffany, as I’ve seen in the reviews, it isn’t that level of quality. I love artisan jewellers however and this I’d how they should promote themselves, not try and compare themselves to a global, huge, established and well respected brand. I don’t know if I’d shop here again, though I do love jewellery and like to support local, British artisan jewellers, as well as having quality big brand pieces. Everything has its time and place.”

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Posted 2 years ago

Hi Sara, I'm so sorry to hear you weren't totally satisfied with you recent Motley order. We are a small brand and are always looking for ways we can improve our services and products, so thank you ever so much for taking the time to leave us a review and provide some feedback. It's incredibly useful for us! I've dropped you an email to try to get the clasp sorted for you. Looking forward to hearing from you then. All the best, Ruth @ Team Motley x

Posted 2 years ago

“Good delivery time + packaging. The necklace I ordered is pretty and minimalist but looks a lot bigger in pictures.”

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Posted 3 years ago

Hi Kavya, I'm sorry to hear the necklace wasn't quite what you expected. This feedback is really valuable for us and I have passed it over to the rest of the team. All the best, Ruth @ Team Motley x

Posted 3 years ago

“It was okay. Disapointed that the jewelery (rings in this case) arrived and when it came out if the vile felt bag it was being held in, one of the rings looked dirty and worn and covered in scratches. Not as nice as I I thought, or as luxurious”

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Posted 3 years ago

“I appreciate the swift service after my purchase, but am a bit disappointed in the earrings themselves.”

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Posted 3 years ago

“Have purchased from the site before and was happy but this time was less impressed by the latest purchase”

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Posted 3 years ago

“The clasp on the bracelet is no good just had a jeweller here in oz fit a new safer clasp”

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Posted 3 years ago

“I love it , but the clasp works it’s way to front all the time”

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Posted 3 years ago

“I love the necklace but it has come undone on a couple of occasions otherwise would get 5 stars. I have started to double loop it so I don’t lose it!”

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Posted 3 years ago

“Beautiful packaging, prompt service and delivery”

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Posted 3 years ago

“Nice necklace but arrived completely knotted up and had to be detangled before I could even wear it. Not very professional and especially for reasonably expensive jewellery.”

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Posted 3 years ago

“I love the concept and the product design. On one earring, the clasp doesn't open up the whole way, so it seems to be a bit defective. I can still fit the earring onto my ear despite the clasp not opening fully, but it's not ideal.”

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Posted 4 years ago

Motley London is rated 4.8 based on 859 reviews