Motley London Reviews

Name: Motley London
Rating: 4.84

4.8 Rating 859 Reviews

97 %

of reviewers recommend Motley London

4.8

Based on 859 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07743702462

Email:

ilana@motley-london.com

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Motley London 5 star review on 25th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice packaging - very girly. It’s a bit tight if you wear it double as shown - not everyone has as slim neck as the model.”

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Posted 2 years ago

“I had great experience of Motley from quick delivery to lovely packaging!”

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Posted 2 years ago

“i loved my necklace, but I have very sensitive skin and developed a rash after wearing it and wonder if it as been cleaned with anything or polished before dispatch”

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Posted 2 years ago

Hi Jane! Thank you so much for taking the time out to leave us a review. I'm so sorry to hear you developed a rash after wearing the necklace. I have sent you a seperate email so we can get this resolved for you. Elizabeth @ Team Motley

Posted 2 years ago

“Great service, really lovely and unusual designs. Wish rings came in larger array of sizes.”

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Posted 2 years ago

“Hello, the item came beautifully wrapped but unfortunately not as shown on the website (images shown for both lengths are the same) so when I clicked on the shorter curator chain it showed the image of the longer chain which drops and the one my wife wanted. On Christmas Day when she unwrapped her gift I was so disappointed I didn’t understand how I got this so wrong when the image led me to believe I had ordered the correct item. The quality of the product is lovely, however I shall be returning the item . KR Mark Liversidge”

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Posted 2 years ago

“Beautiful bespoke jewellery. The only thing I would say is the clasp is very tiny so it's not easy to put on but the necklace is gorgeous. Thank you so much.”

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Posted 2 years ago

“L’oiseau charm is of great quality and is very versatile. Can be attached to an open link chain or worn threaded on a finer chain. Fine detail is well crafted.”

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Posted 2 years ago

“The charm arrived but without its clasp . As soon as I contacted Motley a clasp was sent express . Very classy charm !”

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Posted 2 years ago

So glad to hear your issue was resolved promptly! All the best, Ruth @ Team Motley x

Posted 2 years ago

“Thank you so much brilliant ticked all the boxes,will look again Christmas time.”

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Posted 2 years ago

“Disappointed with the bright, brassy, ‘fake’ gold colour of the necklace ….. lovely design but looks so cheap sadly”

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Posted 2 years ago

Hi Lesley, Our jewellery is meant to bring joy so I'm sorry to hear you were disappointed with the finish of the necklace. We'd love to be able to put this right for you, so I've dropped you an email so we can discuss further. All the very best, Ruth @ Team Motley x

Posted 2 years ago

“Really quick delivery of a beautiful, unusual pair of earrings”

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Posted 2 years ago

“Lovely packaging, a friendly and efficient service. Excellent ethical company.”

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Posted 2 years ago

“Easy, prompt - efficient”

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Posted 2 years ago

“Many thanks for replacing my broken earring. I was impressed by the prompt service and pleased by the good manners! thanks again Anne”

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Posted 3 years ago

Hi there, I'm so sorry to hear the earring post bent after putting it in. This is not at all up to our usual standard and we understand how frustrating this must have been. I've dropped you an email to try and get this resolved for you as promptly as possible. All the very best, Ruth @ Team Motley

Posted 3 years ago

“I was sent the wrong earrings originally, but I had a free post return slip and the correct ones were sent very quickly with a lovely handwritten note.”

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Posted 3 years ago

Hi Sarah, I do apologise you were initially sent the incorrect earrings, but we're so glad your issue was promptly dealt with and sorted. I hope you love the earrings! Ruth @ Team Motley x

Posted 3 years ago

“This is really nice but the chain is extremely delicate and the clasp doesn’t look like it does on the website. Motley is a great shopping experience.”

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Posted 3 years ago

Hi Helen, We're sorry to hear you felt the chain was not clearly shown on the website - I can assure you we will be taking this feedback on board. All the very best, Ruth @ Team Motley x

Posted 3 years ago

“A beautiful golden sphere which I had been looking at for a while. I had a similar style in my teens but it was smaller and I lost it. I am so pleased, the size is bigger than it looks on the picture. I just had to have the delicate chain too to complete this unusual necklace. Haven’t been out yet to wear it but I can’t wait. It will go with any style of clothing that I decide to wear. My second purchase , last time I bought gold drop earrings and absolutely love them. You will not see any styles similar in the shops it is definitely worth browsing through this company’s site. Prices are also very reasonable for something so different and beautifully made. I am more than happy with my purchases. Elaine xx”

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Posted 3 years ago

“Love the look of my earrings BUT the weight makes them hang at a slightly funny angle. Still love them though, but wish they sat flat.”

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Posted 3 years ago

Hi Stacy, This is really useful feedback for us so thank you for taking the time to leave a review! We've dropped you an email so we can look into this further. Ruth @ Team Motley x

Posted 3 years ago

“Delivery and packaging are spot on. Customer service and communications a first rate, would certainly recommend Motley.”

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Posted 3 years ago

“belle fabrication”

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Posted 3 years ago

Motley London is rated 4.8 based on 859 reviews