MotoNovo Finance Reviews

Name: MotoNovo Finance
Rating: 1.54

1.5 Rating 156 Reviews

14 %

of reviewers recommend MotoNovo Finance

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1.5

Based on 156 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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MotoNovo Finance 1 star review on 12th September 2025

WhatsApp(+ 4 4 73 88 6 97 9 58.) Email Harrylucy977(at)Gmai.Com Help Me Reclaim My Funds

MotoNovo Finance 2 star review on 11th August 2025

Saleem McGregor

MotoNovo Finance 1 star review on 27th June 2025

Caiden Cordova

MotoNovo Finance 1 star review on 12th June 2025

Devin Benitez

MotoNovo Finance 1 star review on 28th May 2025

Harrylucy977 (at) Gmail . Com

Uriel Marin

MotoNovo Finance 4 star review on 14th April 2025

Rachel Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning do not use this company !! Had finance with this company from the car dealership all was good until we had problems with the car, garage Not interested in helping got in contact with moto novo for help really bad customer service waited 2 weeks for a reply now they don’t want to help as car found to have been in a accident prior to us owning it !!! We have got to prove we have not done it !!! We did our HPI checks but that’s not good enough for them. But they still want paying each month we have been with out the car for 7 weeks now Warning do not use !!!!!”

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Posted 6 years ago

“They just made me angry with the automated reply to my google review. I complained about aggressive customer service.”

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Posted 6 years ago

“Got a car on finance with them 3 years ago all going well up to the end of last year found myself in financial difficulty couldn’t make the payments they took me to court agreed a monthly figure Engine blew snapped cambelt beginning June carried on paying lost my job couldn’t make September payment certainly not going to starve my kids for a car informed them of situation and they have emailed saying they want the car back ... yep good luck with that one it doesn’t run mot expired end of June and is only worth scrap money , avoid this company at any cost they have no understanding got to be the worst people I have ever had the misfortune to deal with”

Helpful Report

Posted 6 years ago

“They incorrectly sold the wrong car finance deal to me - instead of correcting the issue it has been dragged through the Financial Ombudsman Service for over a year now - The FO have now unheld my complaint and agree that MotoNovo were unfair in their handling of the complaint and how they completed their finance deal”

Helpful Report

Posted 6 years ago

“Just been speaking to Nathan at motonovo trying to sort out some incorrect data that they have sent to equifax putting me at a financial disadvantage this company after 2 years and many phone calls still carnt rectify things yet they have the problem stating in there face they cannot be trusted with the public’s data and will destroy your credit file by been vindictive and incompetent I have given them 14 days then it’s breach off data false reporting of data and my financial loss I have sustained because they carnt be bothered use this company at your peril be warned they can ruin you financially negative data should be registered against there company in my view”

Helpful Report

Posted 6 years ago

“It is mafia. They will take your car, sell it on auction for 20% value and request outstanding payments plus. No will to help. Avoid.”

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Posted 6 years ago

“Please do not use this company. If anyone would like to discuss getting together and taking this awful company to court please email jenny.mc11@hotmail.com”

Helpful Report

Posted 6 years ago

“Dreadful, dreadful company. Very reluctant to meet their contractual obligations, but very happy to pursue every penny they can get get out of you.”

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Posted 6 years ago

“Moto-nogo - Vehicle still not moving.”

Helpful Report

Posted 6 years ago

“MOTO-NOGO have no heart. Van broken down over 6 months now - told not to hire another vehicle to get to work yet still expect monthly payment. They expect payment when the vehicle is not fit for purpose - I hope you sleep at night. Customer care - non-existent. Negotiation skills - Not applicable - just pay up and shut up. Truth about this company - they couldn't care less.”

Helpful Report

Posted 6 years ago

“Please beware of using this company. We needed a car quickly and believed the car salesman regarding the interest rate. Finance sold through local garage, given incorrect information and told interest rate was 7% per annum but we have paid over £4500 in 14 months on a £12,000 car and still owe over £15,000 (the car is probably worth about £7000 now)this is not a 7% interest rate, having spoken to a very rude man who treated me like an idiot I asked for a written explanation as to how they calculated the interest which they haven't provided. They never got a written signature at the time of sale, we were not given any documentation and they are saying it was signed electronically! Invoice have wrong name and address and they are saying now we gave them the wrong address and they got the name wrong!! Totally untrue and they are saying there is nothing wrong with it!!!!”

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Posted 6 years ago

“Finance in my name car ownership was in my husband name and what a joke never again”

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Posted 6 years ago

“Avoid at all cost purchased a car £11500 7 months later problems arise no support from QVT team car will not pass next MOT unless I pay for repairs over £2000 still no support Avoid Avoid Avoid can’t wait for the halfway mark and throw it back to them even emailed CEO no response only interested in your money absolutely useless if I was allowed to name and shame I would”

Helpful Report

Posted 6 years ago

“my friend took a car on finance,he did set the direct debit from his account so he never miss a payment.but we just find out now that the money haven't been taken for the last four months!!!we didn't cancel the direct debit so something went wrong but it wasn't our fault.they came in and took our car!!!they were not even willing to help us out even when there was no fault of us!!!they asked him to pay the cost of finance left in total if he wants to keep the car! even when he told them that he didint cancelled any direct debit so something went wrong with them system and the money didint reached them,he told them that he can pay the outstanding amount for the months they didint get a payment,they were not even listing!!!they left us with no car which makes him even more down!!!I'm so angry with this company!!!they suppose to find the way out of this situation as it's written in the contract but instead they put him in this situation!!! he have no power to fight with any one anymore as he is going through very heardbraking moment of his life as he just lost his child!and they made him even more down!!! be careful with this company they dont take the payment for some reason and then dont even trying to help you out they not willing to talk and find a solution all they are doing putting you in a financial crisis and leave you with all this stress.”

Helpful Report

Posted 7 years ago

“The worst company I’ve ever dealt with car broke and still no car 4 months later and we’re still paying for it, they’ve been no help and we are being passed back from fiance company to dealership company. Do not get a car on finance with them”

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY at all cost. Our car broke after a very short amount of time and 4 months down the line we are still no closer to getting the car on the road. They don’t answer the phone or e mails. You can’t get hold of a manager. As for their INDEPENDANT engineers who come out to look at the car well, after getting their report wrong and putting the wrong mileage all over it, we suffer! Still paying the monthly finance and no car to drive. Wish we never got involved MotoNovo.”

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Posted 7 years ago

“On payment mist 0,77£ they charged me £15 pounds fine twice”

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Posted 7 years ago

“Like most people on here, STAY AWAY from this company. Horrible customer service. I bought a car on HPI, including PPI. I paid the PPI and my payments for nearly three years and was up-to-date with payments. I was signed off sick in September and notified them, including proof of medical certificate. However, they wasn't interested because it take TIME to set up the PPI claim to for them to make payments on my behalf. I missed one payment (awaiting payment from PPI company) and I received texts after texts hounding me. Today I received a letter saying I was in default and they would look to repossess the car if I didn't bring it up-to-date. Ive now had to put the payments on a credit card to prevent the repossession. I contacted them to say I will be going elsewhere in future, not that they care. BAD company, BAD customer service. I will never be dealing with these people again.”

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Posted 7 years ago

“Really bad experience with this company. I asked for a settlement figure. They sent a form out (7 days later) with total to pay and stated do not cancel payments. I am in dispute with this company who will not settle the figure. There aps and web page are supposed to be kept updated. They are not. They stated my account was zero after arguing with their telephone operator over the phone but the app and web site states I still owe them money. Sent them two emails for them to settle the account online, they haven’t bothered to reply. Only got the finance short term until my money went in. Will not be using this company again, nor the car company I bought it off (brand new) again. So loosers all round. I buy a new car every two years. I will be contacting head office of the car company and looks like I’ll have to go through the financial ombudsman. Steer clear of this company. Dealership use them. Be warned........”

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Posted 7 years ago

“Absolute horrific company. They will bend you over backwards once they get you in and treat you like you are not human. They are not willing to accommodate or come to a reasonable agreement if your circumstances change. They'll simply rape you financially and mess up your credit file even when you haven't missed a single payment. They WILL NOT reason. Getting hold of a manger is also mission impossible, they are NEVER available and seemingly scared to take a phone call. If you want shocking customer service with awful policies and t&c that are designed you screw you over then feel free and get finance with them. But... YOU HAVE BEEN WARNED! Everything I have said is only my personal opinion which I am entitled to and is based on the poor treatment I have received from start to finish.”

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Posted 7 years ago

MotoNovo Finance is rated 1.5 based on 156 reviews