“Avoid, bought a £23000 car , didn’t last a week, told not to drive it by garage until it can be diagnosed. Motorpoint not interested as the car is over 3 years old. 3 month warranty seems to be a fantasy ! Also showing on HPI check uncleared finance on the vehicle .
Better buying a car at the car auctions as the appear to be sold as seen!!”
“Never buy from motorpoint they are dodgy dealers lies about everything I bought car they say £40,000 and car wasn’t HPI clear
When I find out I ask my money back and they have lady who work there bame Charlotte knight disrespectful customer don’t know what she doing there give you wrong information and pretend to be someone and she lies to customer I’m surprised she still there .
I’m sue them I have start court process to get my money back from them very nasty dealership to all uk never buy car from this company”
“Had a valuation for my car which I accepted, after choosing a new car and going again a week later to collect my new car, I was about to sign the paperwork was was told they needed to knock the valuation figure down by 400 due to the fack my car had a tow bar fitted, nothing said on the valuation visit and members of motor point Burnley were examining it taking photos. Coming back saying my car was immaculate, Shame on motor point Burnley for ruining what should of been a great day, left angry and will not use you again,
My mission now is to write as many reviews as possible to let other people know what to expect when using motor point Burnley,and the poor quality of service I received
To be told they don't buy cars with tow bars on is understandable but the car I was buying had a tow bar on, figure that one out, Grrrrrrrr!!!”
“I would never use Motorpoint to buy or sell a car ever again, nor would I let any of my family or friends. Firstly they sold me a car stating it had less owners than it actually had due to them processing the car incorrectly and then when I sold them the car back due to this issue they took possession of the car and lost all the paperwork. The settlement was not paid until I chased further due to more payments being taken from my account. I have complained to several people at Motorpoint and still two weeks down the line am I waiting on a call back from Senior management. I am disgusted with the lack of communication... Customer service was fantastic when I was giving them money but when the roles reversed no one is to be seen/hard from. Absolute joke of a company, avoid at all costs.”
“What an absolute farce! DO NOT BUY KT68 VRO
Rang up to enquire about a car, was told it was ready for collection and would have had all cosmetic issues resolved. Felt satisfied with the phone operator telling me it was in A* condition and had been serviced 3 times. Half way through the 2 hour drive to Motorpoint Castleford I got a phone call advising me that the car I’d been told was ready to drive away had just been through it’s initial inspection and they had found 2 cosmetic faults, a dent in 1 door and an issue with a chrome headlight trim. I figured no issue as we can view the car then get them repaired after and motorpoint could deliver it in a few days. We arrived and the whole place felt chaotic, with nobody on reception to greet us. We were eventually asked by someone if we were being looked after and after this he arranged for a sales person to speak to us. I still have no idea who he was as I realised on the way home he never gave his name or did any form of introduction, other than asking if we were there to see a Qashqai, we weren’t we were after a Vitara. Once we were given the keys to the car that’s when things really feel apart, quite literally. This previously ‘ready to drive away’ car was dirty and covered in water marks, had what looked like melted black plastic in the door shuts, melted black plastic on the exterior, one of the A/C vents was snapped, massive scratches in all the trim most notably in the middle of the dashboard on the passenger’s side and above all a piece of trim on the rear offside door was hanging off. When I then looked at the ‘service history’ it became apparent that it had 3 services, not the 4 I was originally told and that these ‘services’ were nothing more than oil and filter changes at a local garage nothing else done on a 4-year-old car. When I showed this to the sales guy he was visibly embarrassed, we’d been told the car was ready and drove for 4/5 hours based on that. We weren’t even offered a coffee for our wasted time. Based on the above I wouldn’t recommend motorpoint cars to anybody that I liked.”
“Beware do not buy from this dealer, I made the mistake of buying a 2016 Peugeot 308 SW back in 2017. Nothing but trouble with the bodywork, first fault 3 of the 4 rear sensors fall into the bumper, then numerous rust spots started to appear on roof six months later. And to top it off the two passenger side doors have started rotting. All of these body/paintwork defects prove unquestionably that my car was involved in an accident and was inadequately repaired before I purchased it in 2017
DO NOT BUY FROM THIS DEALER”
“price match not adhered to. Log book got stamped for service but when asked for the service details ,none available . They said it got stamped by mistake. The car never got serviced even though it has got Motorpoint stamp in the log book. Customer service not available all the time.Still awaiting response to my various e-mails.”
“BEWARE AVOID
BEWARE ! Purchased a 2.5 year old Kia Soul last month from the Widnes branch with 4.5 yr warrenty remaining and a full *service history **which is essential to VALIDATE your warranty** ...after buying the car I found out there is NO service history with my vehicle I then emailed / called multiple times and have had NO help just told “the previous owners not provided it” !! THEN WHY SELL IT WITH A FULL SERVICE HISTORY - which means the 4.5 yr warrenty is worthless. ZERO help. Once they have your money they will not assist you in any way. This car was sold under false advertising. Do NOT trust them. I have a car I paid well over the odds for based on zero warrenty and zero service history but most disappointing is their lack of desire to simply fix the issue and keep a customer long term. I am taking legal advice. Absolutely disgusted that a major chain would act so disreputable.”
