Mr Pets Reviews

Name: Mr Pets
Rating: 4.88

4.9 Rating 3,915 Reviews

100 %

of reviewers recommend Mr Pets

4.9

Based on 3,915 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

customerservices@mrpets.co.uk

Location:

23 voltri street, ,
3192

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Mr Pets 5 star review on 29th November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review. We are pleased that you were happy with our service. Kind Regards Claire Customer Services

Posted 5 years ago

“Really easy to order. Received working tablets but waited 2 weeks now for flea treatment but not heard anything.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are pleased that you received the working tablets and found the ordering process easy. Please contact us regarding your flea treatment and we can certainly look into this for you. Kind Regards Claire Customer Services

Posted 5 years ago

“Your emails arrive on a blue background and are all but impossible to read. I also had problems making my payment on your website - not for the first time.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. Apologies that you had trouble making your payment and that you found the email hard to read due to the blue background. We are looking into both these issues with our team at this time and hope to resolve the problem. Kind Regards Claire Customer Services

Posted 5 years ago

“Communication sometimes difficult but they do act upon something when it has gone wrong”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are sorry to hear that you felt communication was sometimes difficult, but pleased to hear you were happy with how we dealt with your order. Kind Regards Claire Customer Services

Posted 5 years ago

“PROMPT DELIVERY - BEST PRICE i FOUND ON THE INTERNET”

Mr Pets 4 star review on 11th August 2018

Helpful Report

Posted 5 years ago

Hello Many thanks for your kind review. We are very pleased to hear you were happy with the prices offered. Kind Regards Claire Customer Services

Posted 5 years ago

“prompt service and a good price i would recommend mr pets.”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review. It is lovely to hear that you would recommend us. Kind Regards Claire Customer Services

Posted 5 years ago

“apart from a little hicup ie wrong order this was put right reasonable quickly”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. Apologies your order was incorrect but we are pleased to hear that everything was sorted out for you. Kind Regards Claire

Posted 5 years ago

“Good range of products in economical sizes”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review. Kind Regards Claire Customer Services

Posted 5 years ago

“Bought dog rocks. Abit confused how long they're affective for. Says 100grams should be good for a month but also says 100grams affective for 1 litre of water. My dog certainly drinks more than 1 litre a month?!”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. 100 grams is affective for 1 litre of water, as your dog drinks the water it can just be topped up again. Kind Regards Claire Customer Services

Posted 5 years ago

“Had exactly what I wanted and quick delivery”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are pleased that you were happy with your order. Kind Regards Claire Customer Services

Posted 5 years ago

“The supplies of my pets' supplements are a good price and promptly delivered. I have had issues with them previously over the short shelf life of products, but the latest had plenty of time left. I asked about the short shelf life, looking for reassurance that it was a one-off, but the reply left me in no doubt that they could give no such reassurance, and that a three month shelf life on a two month supply was obviously OK with them. This means that I can only order month by month, which is a bit of a pain, and probably costs them extra for postage too!”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are sorry to hear that you have received products with short shelf life, if you are not happy with the shelf life on the product you receive please do let us know and I am sure we can try to order in product with a better date from our suppliers. Kind Regards Claire Customer Services

Posted 5 years ago

“A great service and speedy delivery. First time buyer and will be using them again.”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review. We are pleased to hear that you will be using us again. Kind Regards Claire Customer Services

Posted 5 years ago

“Have just started to use 'Dog Rocks' so it is a little early to say if they if they perform as well as they should. The dogs don't appear to notice any difference in the water.”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review. Kind Regards Claire Customer Services

Posted 5 years ago

“Good quality and delivery could have been a lot quicker”

Helpful Report

Posted 5 years ago

Thank you for your 4* review Kind Regards Claire Customer Services

Posted 5 years ago

“Have been buying Frontline for years. Would buy Hill's Metabolic weight loss 12Kg but I only pay £45.99 (free delivery) and Mr. Pets want £67.38 ..........”

Helpful Report

Posted 5 years ago

Hello Thank you very much for your review and for being a returning customer. Kind Regards Claire Customer Services

Posted 5 years ago

“I found delivery a little slow, with items being despatched separately but communication good when I raised a query regarding my order so would recommend.”

Helpful Report

Posted 5 years ago

Hello Thank you for your review. We are sorry to hear you found delivery a little slow but we are pleased you were happy with the communication you received. Kind Regards Claire Customer Services

Posted 5 years ago

“Really easy to order, and even faster delivery.”

Helpful Report

Posted 5 years ago

Hello Thank you so much for your review. We really appreciate it. Kind Regards Claire Customer Services

Posted 5 years ago

“Always efficient on delivery of item order”

Helpful Report

Posted 5 years ago

Thank you very much for your review. We are very pleased you were happy with your order. Kind Regards Claire Customer Services

Posted 5 years ago

“Prompt service, reasonable prices, plus a great selection of goods for all sorts of pets”

Helpful Report

Posted 5 years ago

Hello Thank you for your kind review, it is much appreciated. Best Wishes Claire Customer Services

Posted 5 years ago

“Very helpful customer service when I rang up to say the collar I had ordered was too big. Looking forward to receiving the new one next week.”

Helpful Report

Posted 5 years ago

Thank you Alison for the very nice review. Kind regards Tarina Customer Services

Posted 5 years ago

Mr Pets is rated 4.9 based on 3,915 reviews