“I hv dealing with Muddy paws in Elderton Ontario for more than a year. I was very happy with the service first. Last time I sent my dog there, they butcher my dogs hair and I was complaining about it but with a good manners. I don’t remember I gave tips or not because I was very upset. Everybody makes mistakes, and dogs hair eventually will grow back. So I decided to go back to give them another try. Plus I always to support local businesses especially run by women. So I called trying to make an appointment for mine and my son’s dog. I called and left then 5 voice messages. Guess what, NO ONE gets back to me.. I even texted the owner and provided her my phone number. Still nothing. It’s not a good business models for the company not get back to clients even you don’t want them to be clients. In service business, you cannot expect 5 starts rating all the time. People gave Struct of criticism because they want you to do better..
It’s sham!!”
“Avoid at all costs! They wont even communicate with you nor will they bother to send your item. They will hold onto your money for weeks until handing your order over to an unauthorised third party to get all of your details! Dodgy dodgy dodgy!”
“Told my dog to shut up numerous times as I looked at merchandise. When she screamed shut up I am tired of hearing you. I came around the corner and said we are ready to go. She blamed me saying she didn’t know I was here getting her riled up. Unbelievable! I wonder how she treats the animals when she thinks the shop is empty of customers. Do not bring your babies here.”
“This company upsold me without confirmation. They did two different charges to do so and then offered me a discount after asking for a refund 3 times. I finally said sure but then never followed through with the refund.”
“Wouldnt recommend it, did good for awhile then made an appt and when it came time they acted like i never made an appt with them and there was nothing they could do. Frustrated i simply said never mind then. An enitre 2 or so years later called to give them another chance and was told they couldnt see my two dogs due to multiple no shows. I wont get into the pettiness of it but there was one time they somehow made a mistake and didnt schedule my dogs and when i said dont worry about it i guess they marked me as someone they wouldnt deal with again. Horrible for a small town business and some of the worst customer service/service in general i have ever had. From here on out i will use and always recommend someone else.”
“I had a extremely heartbreaking experience at Muddy Paws in Fargo, ND. My 7-month-old puppy passed away due to reference by the vet was due to choking during the grooming process. Do your research! I don't want any other puppy or dog to get injured or to pass away.”
“I have never written a bad review for any business before. I was so disappointed today! They actually did a good job on my puppy for the first couple of cuts. I brought a picture and was specific about what I wanted. When I called to make her apt. I told them that I wanted the same person and exactly what they have done in the past. She did have a few tangles today. My son brought her in because I was at work. After he dropped her off, they called him and told him so was so matted she needed to be shaved. They shaved her so short I cried when I saw her. They even shaved her face. She was unrecognizable. When I called to see what had happened, they said she was all matted and it would have been too painful to brush....like she had been living on the streets and hadn’t been brushed for a month. When in reality, she had a bath yesterday because she had muddy paws. I didn’t want my cavachon to look like a rat terrier, but that is what I got unfortunately. My dog’s cut doesn’t have to be perfect. I know dog grooming can be a challenge. I just didn’t expect what I got today.”
“Talk to Linda asked
Alot of questions Teddy had appointment at 9 00 am On Dec 31 somehow it
Didn't get wrote down so needless to say had to go back and get him dueto their neglectence my poor baby didn't get groomed or nails done .And all this after speaking to them three different times on phone this week very disappointed in their Professionalism”
“If I could give no stars I would!
This company are soo rude to their customers, I dropped my dog off for a groom, (I was told would take 2 hours). Two hours came and went without a call to say they would be longer. He was finally ready after 3 hours and 20 minutes.
When I arrived they charged me £80 instead of £50 because he was "worse than normal" and took them longer, I informed them he was about the same condition as the time before and that it took them 3 hours on that occasion so it didn't make sense.
To then be told he pooed in the cage and they had to bath him twice.
No phone call was given to let me know any of this, and the guy I collected him from blamed me. Saying I didn't take him for a long enough walk before dropping him off.
I would understand if it was a little more money as I have experienced this with other groomers charging more for matting ect. but they call first or discuss extra charges with you when you drop the dog off.
I had informed them when dropping him off that he had two matts behind his ears they said nothing about extra charges!
Absolutely shocking service! Made me feel awful.
Newsflash....Dogs poo sometimes I shouldn't be charged £30 because of it!”
“I did not receive my goods or a refund after numerous attempts. I have informed trading standards and I am trying to get my money back from my credit card compsny. A couple of people on Trustpilot have said the company is about to go into liquidation. Can't say I am surprised. A bad experience.”
“If I could give this company no stars I would. Please check out online reviews on this company before considering ordering from them. They take your money straight away, don't send the goods and then don't give you a refund. AVOID THIS COMPANY. PLEASE don't let them get away with it anymore, and do please go elsewhere to get your doggy goods (plenty of other good suppliers online). My experience is not a one off, it has happened to lots of people!
I reported my problem to my bank as I did not get a refund for weeks following loads of phone calls and unanswered emails, and luckily they investigated and credited my account. I am now also in the process of reporting them to Trading Standards. I wish and hope other people who have been at the raw end of this company do the same.”
“Avoid this company like the plague. Like many others (check reviews elsewhere), I ordered something that was listed as in stock when it clearly wasn't. My credit card was charged immediately but weeks later nothing arrived. I asked for a refund weeks ago and again nothing. They're a complete and utter rip-off outfit.”
“Failed to supply the goods ordered. They originally said they were extremely busy with orders and it was a processing delay.
They then stated the order was out of stock and would arrive in a few days. It never arrived. I had to make a claim through Paypal to get my money back from them when I eventually cancelled and they did not refund or answer emails.
Stay well clear of them.”
