“Very very disappointed with Birchen grove muddy paws, will not use them again.
Brought my bichon to be groomed the groomer, said she had a few mats underneath her legs and they will have to be cut off, said that’s not a problem just don’t cut her to the bone. I told her I had bushed her through the night before. Just kept repeating “if she is matted it will have to be cut”
Dropped her off at 11am and was told I’ll call you at 1pm
It took the groomer just under 90 mins to groom and call me.
Normally it would take 2 hours.
When I collected my dog I was informed that it took “LONGER THAN NORMAL” as there was matting on her chest which she brushed out. I was charged extra for this. She then proceeded to tell me that my dogs claws were so long that they were curling under her pads. Yet I had just cut them a couple of months before.
Very disappointing as their whole attitude to the customer has changed and not for the better.”
