Mugpods Ltd Reviews

Name: Mugpods Ltd
Address: Unit B The Cube, Coe Street,, Bolton
Rating: 4.83

4.8 Rating 1,681 Reviews

98 %

of reviewers recommend Mugpods Ltd

4.8

Based on 1,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0845 299 6024

Email:

sales@mugpods.com

Location:

Unit B The Cube, Coe Street,
Bolton
BL3 6BU

Write Your review

Tell us how Mugpods Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mugpods Ltd 5 star review on 23rd March 2019

Kimberley Weatherer

Mugpods Ltd 5 star review on 18th January 2019

Lauren Brady

Mugpods Ltd 5 star review on 16th January 2019

Heather Kane

Mugpods Ltd 5 star review on 18th December 2017

Reuben Ulan Nabeebaccus

Mugpods Ltd 5 star review on 21st November 2017

Pavol Hatala

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially we started on the wrong foot, I ordered previously a smaller order with mugpods, which arrived on time and was fine. So, I thought to do a larger one next time, however the larger order did not arrive even after 8 days passed. I tried reaching out mugpods by phone listed on their website on multiple days, could not come through to them by phone, only automated answer phone each time, so contacted them again by e-mail and got response after some delay. It seems that my larger order got lost by mail courier and mugpods wasn't able to find the tracking number, at least none was given to me. However, after I was able to get their attention, mugpods did act accordingly and offered a replacement or refund. We went with a refund, which was quite quickly processed through paypal. Shortly afterwards, I re-ordered and paid for a new similar larger qty but through a related website of theirs podista.co.uk, which is in essence fulfilled by the same crew who run mugpods. The renewed larger order was sent this time as a recorded delivery and in plain packaging, arrived within few days and was all fine. I give them benefit of doubt and assume the hassle I went through was kind of unusual and not how they operate, I look forward to ordering in future from them. As it concerns the podista coffees or hot chocolate pods they sell, these are brilliant and with great flavours.”

Helpful Report

Posted 6 years ago

Hi Davor, Thanks for leaving your review and we apologise for your issues getting through via telephone. Unfortunately from time to time parcels can get lost. We now believe this matter to be resolved as we responded to your email within 24 hours and then sent out a replacement parcel. All we can ask is that you revise you initial rating. We look forward to seeing you again. Jack at mugpods

Posted 6 years ago

“Pods arrived on time. Hot chocolate tasted gorgeous. Whole family love them. Works well in my Nespresso machine. Thanks”

Helpful Report

Posted 6 years ago

Hi Graeme, Thanks for taking the time to review us. Glad the whole family are enjoying our hot chocolate! Look forward to hearing from you again soon!

Posted 6 years ago

“Excellent Coffee and sugar free Chocolate at a great price. I like the recycleable used pods. The Coffee is very good, paired with an excellent delivery service. I will be buying again, many thanks”

Helpful Report

Posted 6 years ago

Hi Paul, Thanks for reviewing us! Glad all our products suit you well! Look forward to hearing from you again soon!

Posted 6 years ago

“Always easy online ordering and very quick shipping. The pods themselves always produce a good cup of coffee.”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for reviewing us! Glad you enjoy our coffee! Hope to hear from you again soon!

Posted 6 years ago

“Chocolate pode are really good, my little son loves them”

Helpful Report

Posted 6 years ago

Hi Ana, Thanks for reviewing us! Glad you and your little son are enjoying our products! Hope to hear from you again soon!

Posted 6 years ago

“Very tasty sugar free chocolate, mixed it with coconut and almond milk for a low calorie hot chocolate”

Helpful Report

Posted 6 years ago

HI Paul, Thanks for the feedback on and the top tip on a low calorie hot chocolate! Hope to hear from you again soon!

Posted 6 years ago

“The best Hot Choclate I've every tried!”

Helpful Report

Posted 6 years ago

Hi Claire, Thanks for reviewing us! Glad you enjoyed the chocolate so much! Hope to hear from you again soon.

Posted 6 years ago

“Really impressed with the hot chocolate pods - excellent taste very smooth and simply delicious would definitely recommend”

Helpful Report

Posted 6 years ago

Hi Sarah, Thank you for reviewing us! Glad the chocolate is a big hit! Look forward to hearing from you again soon!

Posted 6 years ago

“Hi, i bought for 1st time the hot chocolate hazelnut infusion.It's really very good, i recommend it and of course i will buy again and again. Thank you very much!”

Helpful Report

Posted 6 years ago

Hi Evangelos, Thanks for reviewing us. Glad the hazelnut chocolate was a hit! We look forward to your next order!

Posted 6 years ago

“Love the Hot Chocolate and the Coffee I use both in my Nespresso Machine and would really recommend this as it is also a very good price.”

Helpful Report

Posted 6 years ago

Hi Rachel, Thanks for reviewing us! Glad you enjoy both our coffees and hot chocolates Hope to hear from you again soon!

Posted 6 years ago

“really quick delivery ordered because we wanted some chocolate pods. The chocolate caramel is amazing !”

Helpful Report

Posted 6 years ago

Hi Allison, Thank you for taking the time to review us We are glad the caramel chocolate is a big hit! We hope to hear from you again soon

Posted 6 years ago

“Good price, good service, good range. What more could you want? Chris BB”

Helpful Report

Posted 6 years ago

Hi Chris Thanks for reviewing us! Glad your so pleased with our service, products & prices! Look forward to hearing from you again soon

Posted 6 years ago

“Such good coffee pods. The hot chocolate is wonderful too. Will 💯 % be placing orders for more coffee pods when we run out. Reliable delivery. Lovely packaging :)”

Helpful Report

Posted 6 years ago

Hi Jodie, Thank you for taking the time to review us! Glad you enjoyed our products and we will look forward to that next order!

Posted 6 years ago

“Order processed and arrived really quickly. So far I have tried the hot chocolate, which I really enjoyed. The double shot coffee was okay, not as strong as I thought it might be, but I do like my coffee really strong. Flavour was good though, I have recommended the sugar free hot choc to a friend.”

Helpful Report

Posted 6 years ago

Hi Jeanette, Thanks for reviewing us We are glad you enjoyed and recommended the hot chocolate and thanks for trying our coffee! Hope to hear from you again soon

Posted 6 years ago

“Arrived really quickly. Excellent prices and everyone seems to like the coffee!”

Helpful Report

Posted 6 years ago

Hi Claire, Thanks for taking the time to review us We are glad everyone likes the coffee. We look forward to hearing from you again soon!

Posted 6 years ago

“I had an issue with one of the pods splitting in the packet when it arrived. I contacted them straight away and got a reply back very shortly after. They sorted the issue out very quickly and very kindly sent out a new pack to replace the split one and a second box as a gesture of goodwill which was incredible! Excellent customer service and I will definitely be back to order more!”

Helpful Report

Posted 6 years ago

“Awesome product, just got a nespresso and love a hot choc. So easy to make and use and can't recommend highly enough!”

Helpful Report

Posted 6 years ago

“Super speedy delivery. Gorgeous hot chocolate. More us on its way.”

Helpful Report

Posted 6 years ago

“Brilliant! Love these pods, really nice chococolate taste and work perfectly with the Nespresso machine. Great on its own as a short and also with frothy milk. Really impressed will use again.”

Helpful Report

Posted 6 years ago

“Having tried multiple brands of coffee for my nespresso machine mugpods are by far my favourite! I love their sugar free hot chocolate to!”

Helpful Report

Posted 6 years ago

Mugpods Ltd is rated 4.8 based on 1,681 reviews