Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

“Really easy to Sell to, got price quoted ! excellent service.”

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Posted 5 years ago

“Very useful, speedy service and effective customer service. I even got 10% added on!”

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Posted 5 years ago

“Fantastic service easy to use and fast payment definitely use again. Would also tell friends to use”

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Posted 5 years ago

“Amazing website easy to use and really good prices given for phones really happy with the site”

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Posted 5 years ago

“Easy to use and send, quick payment.”

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Posted 5 years ago

“No issues, full payment received very quickly”

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Posted 5 years ago

“Very easy to use website, and well explained and got paid really quickly too. Currently looking around my house for more things to send in.”

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Posted 5 years ago

“Very efficient service, easy to send products and fast to receive payment. Highly recommend.”

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Posted 5 years ago

“No hassle, great company to deal with. Would highly recommend and I have.”

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Posted 5 years ago

“So easy to use and really fast service on both and item I bought and one I sold.”

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Posted 5 years ago

“Quick payment, even if not very much! Good that postage is free”

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Posted 5 years ago

“Quick and easy. Fair payment recieved.”

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Posted 5 years ago

“So easy to use and really fast service on both and item I bought and one I sold.”

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Posted 5 years ago

“Outstanding valuation on my iPhone and Apple Watch. Waaaaaaaaaaaaaay more than expected and significantly more than anywhere else. Super easy to dispatch, and super quick money transfer. Cannot fault. Brilliant.”

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Posted 5 years ago

“Excellent service! Selling my old phone was so easy and the free postage was simple to use. Will definitely use music magpie again after such a lucrative first time selling with them. Highly recommend!”

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Posted 5 years ago

“Sent a fairly expensive phone (only 2 years old) to them after bought a new one, was offered £170.00 but they emailed that the phone had screen burn and offered only £30. Strange that the screen burn was from a site hardly ever used and would never leave it on long enough to burn the screen so asked for it back. The phone was returned in a filthy disgusting state, finger marks all over it which is a huge concern in this pandemic. The least they could have done was to clean it.”

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Posted 5 years ago

“I ordered a refurbished phone online and after purchasing, realised that there was a better phone with more storage for only slightly more money. I returned my original purchase and asked if I could get a voucher or credit note and told that I could only be refunded. I waited for the refund and when it arrived, I purchased the second phone that I saw. The tracking number I was given did not work and I was told to wait 24 hours because maybe it hadn't been processed yet by Royal Mail. Given the current Covid situation, that was completely understandable so I was fine to wait. After 2 days, the tracking number still was not being recognised so I contacted musicmagpie customer support who then told me they couldn't see why it wasn't working but that they would escalate it and I should receive an email with a response. Again, I waited 2 days, and I received no email. I contact customer support again only to be told that the order had been put on hold for suspected fraud, I won't be received a refund until their investigation was over and I also won't be receiving my order. As far as I'm aware, it is my prerogative to change my mind after receiving an online order. I informed the company of my intentions every step of the way since my original order and now they can't even tell me how long this "investigation" is going to take so I can't even use another company to purchase the phone because they are keeping my money. I understand that this is likely a rare set of circumstances and that most buyers won't find themselves in this situation but their customer service support has been awful and I do think that it's the support you receive at the worst of times that show's the value of a company.”

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Posted 5 years ago

“I ordered a refurbished phone online and after purchasing, realised that there was a better phone with more storage for only slightly more money. I returned my original purchase and asked if I could get a voucher or credit note and told that I could only be refunded. I waited for the refund and when it arrived, I purchased the second phone that I saw. The tracking number I was given did not work and I was told to wait 24 hours because maybe it hadn't been processed yet by Royal Mail. Given the current Covid situation, that was completely understandable so I was fine to wait. After 2 days, the tracking number still was not being recognised so I contacted musicmagpie customer support who then told me they couldn't see why it wasn't working but that they would escalate it and I should receive an email with a response. Again, I waited 2 days, and I received no email. I contact customer support again only to be told that the order had been put on hold for suspected fraud, I won't be received a refund until their investigation was over and I also won't be receiving my order. As far as I'm aware, it is my prerogative to change my mind after receiving an online order. I informed the company of my intentions every step of the way since my original order and now they can't even tell me how long this "investigation" is going to take so I can't even use another company to purchase the phone because they are keeping my money. I understand that this is likely a rare set of circumstances and that most buyers won't find themselves in this situation but their customer service support has been awful and I do think that it's the support you receive at the worst of times that show's the value of a company.”

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Posted 5 years ago

“Hassle free. Quality check very smooth and paid very quickly”

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Posted 5 years ago

“Returned 2 phones screens perfect when sent back with both having pink tint to screen. Basterds.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie Reviews

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