musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,506 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a refurbished phone online and after purchasing, realised that there was a better phone with more storage for only slightly more money. I returned my original purchase and asked if I could get a voucher or credit note and told that I could only be refunded. I waited for the refund and when it arrived, I purchased the second phone that I saw. The tracking number I was given did not work and I was told to wait 24 hours because maybe it hadn't been processed yet by Royal Mail. Given the current Covid situation, that was completely understandable so I was fine to wait. After 2 days, the tracking number still was not being recognised so I contacted musicmagpie customer support who then told me they couldn't see why it wasn't working but that they would escalate it and I should receive an email with a response. Again, I waited 2 days, and I received no email. I contact customer support again only to be told that the order had been put on hold for suspected fraud, I won't be received a refund until their investigation was over and I also won't be receiving my order. As far as I'm aware, it is my prerogative to change my mind after receiving an online order. I informed the company of my intentions every step of the way since my original order and now they can't even tell me how long this "investigation" is going to take so I can't even use another company to purchase the phone because they are keeping my money. I understand that this is likely a rare set of circumstances and that most buyers won't find themselves in this situation but their customer service support has been awful and I do think that it's the support you receive at the worst of times that show's the value of a company.”

Helpful Report

Posted 5 years ago

“Hassle free. Quality check very smooth and paid very quickly”

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Posted 5 years ago

“Returned 2 phones screens perfect when sent back with both having pink tint to screen. Basterds.”

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Posted 5 years ago

“This company is a bunch of thieving cow boys. They pay you a pittance for your CDs and then when they arrive they claim there are dozens of the missing when they have all been sent in the same box. Clearly a bunch of thieving Cowboys that cannot be trusted. Do not use this site sell your unwonted goods elsewhere.”

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Posted 5 years ago

“Really good way of making that little extra money whilst having a clear out. Easy to follow instructions and money was in my account in a matter of days. Will definitely use MusicMagpie again.”

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Posted 5 years ago

“Music magpie is really easy to use. It’s been great during lockdown to clear out all our old, useless tech and make a bit of much needed cash from it. I’ve recommended them to friends and family who are now doing the same.”

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Posted 5 years ago

“Good and quick service”

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Posted 5 years ago

“Payment very quick. Accepts a good variety of books, cds and dvds. Any problems sorted very quickly and has always been in my favour. A good reliable company.”

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Posted 5 years ago

“Very easy to use. I worried and split my order in two because it didn’t fit in one box, so my only feedback would be to make it clearer before submitting the order that you can have multiple boxes. Courier collection was very easy from my designated the safe place and payment was easy too.”

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Posted 5 years ago

“Amazing service, couldn't be easier to use. Love this company”

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Posted 5 years ago

“Efficient fair service. Would recommend.”

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Posted 5 years ago

“Bought an Apple Watch from them. Two weeks in, watch died. Completely lifeless, wouldn't accept a charge. Sent it back using their packaging etc. They told me that the serial number on the watch didn't match the one they had sent me!?!? I only owned the one watch, bought from them and sent it back to them! They effectively accused me of fraud! Gets even worse. They then say they will send my watch back to me,....but they never have. This was a month ago now. I have no watch and they have not issued a refund. Their phone number no longer accepts calls, and every time you email, you get a brand new person "thanking you for for your email" and "it will get looked into etc". What they didn't quite have the guts to accuse me of was fraud. How they have acted is CRIMINAL. Do NOT take the risk with them. To receive some tech from them, it not to work and then them say serial numbers don't match "according to their spreadsheet" absolutely floored me. Just avoid them and their poor Admin and terrible customer services!”

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Posted 5 years ago

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Posted 5 years ago

“Easy process, quick payment - will be using again in future”

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Posted 5 years ago

“Very quick and easy service! Always a pleasure selling things to them”

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Posted 5 years ago

“Absolutely brilliant service, price they said was the price they paid. Easy to do, hassle free. Definitely use again. Thanks”

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Posted 5 years ago

“All good. No problem”

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Posted 5 years ago

“I can not be more happy with the service, quick and easy thank you”

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Posted 5 years ago

“Quick and simple process”

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Posted 5 years ago

“Really easy to use. Money goes in to your account very quickly would recommend them to anyone”

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Posted 5 years ago

musicMagpie is rated 4.6 based on 9,506 reviews