musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,507 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s effortless to buy and sell. The website is good and the selling process via the app is slick. Beware some things are worth nothing but as long as you’re happy with the price it couldn’t be simpler.”

Helpful Report

Posted 7 years ago

“My friend suggested I try MusicMagpie. I was a bit sceptical at first, but as I was moving house, I thought I'd give it a try, rather than throw my things out. Every little helps, as they say, and it all added up to a nice sum. Recommended.”

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Posted 7 years ago

“I sold a mobile phone and everything went like clockwork I will definately use this company again”

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Posted 7 years ago

“Really Quick and Easy would definitely use again”

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Posted 7 years ago

“Made an honest mistake of using the same label for all three packages I sent off, first two got there fine (although one item was reduced from £135 to £70) but they claim to have not received the last batch and somehow have tried to persuade me that is has disappeared in a puff of smoke.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. As a number of orders were sent, we would need unique labels attached to each box for each order. We'll send you a pack and send guide for each specific order so it can be tracked and is covered should we need to claim. Unfortunately, as we have not received the parcel and we do not have valid tracking for the order, we cannot claim for it. Kind regards, mM CS

Posted 7 years ago

“Really good at accepting all products no matter what quality, only took a week to receive the payment after the label was sent and I sent the products back”

Helpful Report

Posted 7 years ago

“Liars, cheats. Offered me a revised offer of £15 after an initial offer of £127! Said there was screen burn, liars that's all they are. Instructed them to return my device.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. As mentioned, when your device was received and tested, it was found that the item had screen burn. For clarity, a screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines - showing mainly on clear white screen. As this is a fault with the LCD we are not able to offer a higher price than offered for this order. We have a tech price promise in place to ensure the best outcome for our customers. As the revised offer was declined, the item was returned to you free of charge. Kind regards, mM CS

Posted 7 years ago

“Overall good servive. Enteting alot of barcodes is a little tedious as could not get scanner on phone to work. Very prompt payment was great. Would be nice to receive a little more for each item but hey ho I suppose that is the market value.”

Helpful Report

Posted 7 years ago

“Very good paid what was offered”

Helpful Report

Posted 7 years ago

“No problems getting the money for my iPhone site is easy to use and really fair”

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Posted 7 years ago

“Quick and easy and a fair price. Thanks!”

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Posted 7 years ago

“Super straight forward and easy got paid really quickly too”

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Posted 7 years ago

“Quick, easy service”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Super quick efficient service! I would not trust anyone else!”

Helpful Report

Posted 7 years ago

“I was quoted £189.72 for an old iMac in good condition. Upon sending it in MusicMagpie assessed the iMac and claimed it was faulty. They sent me an image they used to justify their evaluation of the machine, showing two tiny blemishes on the hard glass. (Look up Imgur image frxL50T to see what they sent me) As you can see there are two barely noticeable blemishes to the hard glass on the front of the iMac, with the screen still being FULLY functional. Customer services has outright refused to reconsider the grading, opting to skip over grading it as poor and only offer the Faulty price of £37.94. MM is clearly chancing it on a number of machines in the hope that customers will decide that the hassle of getting the machine back is too much to bother with and they can bag themselves a bargain. With phones its easy to get the item back, but to get an iMac of this size back would require me to take a day off work to await the delivery which further skews the economics of their offer. Think twice about sending MM any items that will be a logistical problem to take back when they play their grading games.”

Helpful Report

Posted 7 years ago

Hello James, We're sorry to learn your experience was not positive. The blemishes found on the screen of the device showed signs of liquid damage upon testing, which is why the device was regraded to faulty. When an item is regraded, the revised offer is final so unfortunately, customer services wouldn't have been able to change the grading on the item. As the revised offer was accepted, payment should have cleared with you on 15/10/18. Kind regards, mM CS

Posted 7 years ago

“Very dishonest company, do not use them”

Helpful Report

Posted 7 years ago

Hello John, We're sorry to learn your experience was not as positive. As mentioned, when your device was received and tested, a number of heavy scratches were found on the device. This meant the item could not be in good condition as originally listed, but fits the description of a poor condition device. As the revised offer was declined, the item has been returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 7 years ago

“£180 on an apple watch for my daughters birthday present only to find no charger.. miss leading sale..another £30 on a charger spent.. customer services not bothered”

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Posted 7 years ago

“Easy to use & very efficient service. Received my payment less than a week after sending in dvds”

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Posted 7 years ago

“Mostly an easy and smooth transaction however after receiving an email saying “your item has arrived at our warehouse and as your items arrived before 2pm we’ll issue payment today” there were no further updates for 3 days (over a weekend.) I did not receive payment “same day” as is promised and promoted on the website and alluded to in their email, but several days later. This in itself wouldn’t have been much of an issue, but lack of any communication regarding what was happening was frustrating and I was left wondering what was happening and if there was a problem. Improved communication regarding order status and fulfilling the “same day” promise would improve my rating from 4* to 5*.”

Helpful Report

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,507 reviews