musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,507 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely spot on service from Music Magpie. Good price on trade in, easy posting and quick payment. Couldn't fault it.”

Helpful Report

Posted 6 years ago

“I was offered £93 for my iPhone 6 64GB by MusicMagpie, which was well above any other offer I received. I sent them this phone which was in perfect working order and condition, due to always being looked after and protected by a glass screen protector and case at all times. However, after sending the phone, I received a revised offer of £28 due to the phone casing being damaged, so I requested it be sent back to me as I knew it was in perfect condition and I would receive much more from other companies. So, as you can imagine, I was completely shocked and disgusted to receive the phone back broken. The casing was bent and the battery completely flat with marks covering the entire screen. I then charged the phone and when I turned it on, the true extent of the damage was clear, all the pixels on the screen were different colours from how they were supposed to appear and there were horizontal and vertical black pixel lines extending from where the casing was bent. The phone was in perfect condition when I sent it, and it could not have been damaged during postage as I put it in the original box and then wrapped it in several layers of bubble wrap. This is my first ever bad review, as I don’t like slating or slandering companies, but the service I’ve received is so awful, I have to take a stand. Obviously, the first thing I done was email customer service hoping they could resolve it. But, two weeks later and a string of emails back and forth, the company will accept no responsibility and keep belittling me. Throughout the thread of emails, they keep stating that the phone was in fact faulty and refer me to a photograph taken of the phone during their inspection which proves that the casing was ‘bent’. However, this is the worst quality photograph I have ever seen, blurry and taken from a ridiculous angle which doesn’t even look like a phone. They have then asked for photographs taken from the ‘exact same angle’ as the inspection photograph, taken ‘before’ I sent the phone, as if that is even possible. Hence, this is my last resort, writing a realistic review of this shambolic company so that other people don’t get caught in the same way. It appears this company obviously over bids on your phone so that you send it to them and not to another company. Then reduce the price offered to you drastically, saying that the item is damaged, hoping that you will just give in and accept the offer. Then, if you do request the phone back, I assume they actually damage the phone and return it to you so you can’t send it to another company. So please, if you read this review, do not send your phone to this company!”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn that your experience was not positive. You appear to have an open complaint regarding this issue and they will looking into this issue further for you. We can only apologise for the inconvenience you have received so far. Kind regards mM CS

Posted 6 years ago

“Good to have free tracking service to send phone. Emails received through process from receipt of phone to payment going into bank. Would recommend.”

Helpful Report

Posted 6 years ago

“Offed 19 pounds for a phone and i got 130 in the high street! Toataly contradicts the missleading tv ad!”

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Posted 6 years ago

“My go-to service for selling my stuff cause it's quick, easy and I've never had a problem with getting paid.”

Helpful Report

Posted 7 years ago

“I am fast losing patience with this company. I received an iPhone 6s which would not charge. I was sent a returns label and sent back the next day. It has been two weeks and having spoken to numerous customer services personnel and sent emails, I get the same response: 'we are waiting for an update'. This was a gift for my daughter who is going through a difficult time and this has added to her upset. I have proved my return of the item. I have asked for a replacement or a refund and had no offer of either. You still have my money! And the goods! I asked to speak to the manager and was told customer services managers do not speak to the public! I asked for the manager's surname and was told it was not permitted. Do you understand the meaning of customer service? I've waited two weeks and you promise a two week guarantee. I need a refund if I am to be able to purchase another phone. I need this sorted.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to learnt that your experience was not positive and that you were not given the opportunity to speak to a manager. It is not the case that the managers do not speak to the public, but in this situation they would advise you the same information as a customer service agent would. We're very sorry for the delays in processing your return, we can assure you that it is a rare occurrence for a return to take this long to be processed. We are unable to find you a suitable replacement and therefore you have been issued a full refund for your device. Once again we are sorry for any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Quick and easy and hassle free”

Helpful Report

Posted 7 years ago

“Very quick and easy to deal with”

Helpful Report

Posted 7 years ago

“Music magpie was very clear on the quote of the estimate of money if receive for my device, when I sen tot off it was sport on the estimation because it was exactly as described!”

Helpful Report

Posted 7 years ago

“Easy to use......Great service....will be using again soon”

Helpful Report

Posted 7 years ago

“The easiest app I’v used to scan my items and get a quote. The quickest turn around for payment and an easy way to send my items safely and securely. I will definitely recommend Musicmagpie to anyone.”

Helpful Report

Posted 7 years ago

“Quick, hassle free and pay top price 👍”

Helpful Report

Posted 7 years ago

“Clear and easy process, quick payment. Couldn’t fault and will definitely use again.”

Helpful Report

Posted 7 years ago

“Great company to deal with. 😁”

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Posted 7 years ago

“Hassle free”

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Posted 7 years ago

“Downloaded the app and scanned the barcode of some old DVDs I had. Nice quick, convenient and easy way to sell your items. Money was transferred to my chosen bank account quickly. Would highly recommend. One happy customer.”

Helpful Report

Posted 7 years ago

“Simple steps to follow to post off. Money came through in full very quickly. Will use them again.”

Helpful Report

Posted 7 years ago

“Easy procedure and easy money”

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Posted 7 years ago

“Quick, simple and efficient!”

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Posted 7 years ago

“MusicMagpie is very reliable and they paid money into my account quickly. Would definitely recommend to others.”

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Posted 7 years ago

musicMagpie is rated 4.6 based on 9,507 reviews