My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.50

4.5 Rating 4,547 Reviews

88 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 9th April 2025

Mike

My Car Check 1 star review on 26th March 2025

Vijay Ponramu

My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As far as i understood it it was going to tell me if the car was stoen or had any finance! But didnt ! Gave me basic info which i could have got for free! Rubbish and i will be making a complaint”

Helpful Report

Posted 9 years ago

“Where is my check? Instead you send me a pdf With a long confusing ads trying to persuade me to buy gold”

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Posted 9 years ago

Hi, the check displayed will show all the data supplied at the product level you chose. If you choose to buy a "Classic" check, we advise that there will be information missing which will be available on the "Gold" check. The different amounts of information on each product level is clearly stated before you purchase. Thanks.

Posted 9 years ago

“I went for the Gold check to purchase a car ,the sample showed me that I will get mileage history, it turns out with certificate saying no millage record. I think it's a total reap off.”

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Posted 9 years ago

Hi, we're very sorry to hear that we couldn't assist you this time. We rely on data providers to supply all vehicle information to us, including mileages. On this occasion it appears that the vehicle data is not complete, therefore it could not be supplied to us. In our product descriptions we do indicate that we will only be able to show information where it is available. Please contact our customer team on customercare@mycarcheck.com as we may be able to assist you further.

Posted 9 years ago

“price started at £1.99 and then got an offer to upgrade at extra cost..if at the start before i paid ,i had been informed that it was just a con to get more money then i wouldnt have bothered..the main thing top me was to not end up buying a car on finance and for £2 everywhere else ,the information would have been included..would not recomend you to anybody”

Helpful Report

Posted 9 years ago

“As the car had a private plate in the past it couldn't confirm HPI and said I had to ring them to go through it more detail. The office was closed on Saturday evening and closed all day Sunday.....isn't the weekend when most people buy cars and need checks done? Useless as I was paying for the car the following day, Sunday. What a joke! HPI was all I was wanting to confirm. Should be clear about this before taking payment, a major floor. Currently asking for a refund.”

Helpful Report

Posted 9 years ago

Hi Edd, thanks for your feedback. As you can appreciate, there will be a small number of checks that require further investigation to ensure we can provide you with sufficient information to make an informed decision. On this occasion, as you say, we were not available to speak to when you needed us. Please accept our apologies and we will investigate your request. Thanks.

Posted 9 years ago

“I expected to have accurate information across all important and vital areas with with regard to a possible purchase of a second hand car....... But I did not! Instead I had information that is only from 2014, that is when the mileage of the said care was at 37,819 miles. The valuation was based on that and therefore was totally useless! I was able to look at the DVLA site and look at information that was only 2 weeks old. I then went to Glasses guide for second hand cars and then determine what price I could expect to pay! When I complained to Mycarcheck I never received a reply, not even in my junk mail, which by the way is exactly what I received in the way of information from them! They are not to be trusted and I would not use them again. On speaking with one of their reps,on the phone he seemed to blame the source where they got their information from, so don't use them.”

Helpful Report

Posted 9 years ago

Hi, thanks for bringing this to our attention. if you could contact us on customercare@mycarcheck.com with more information about the vehicle check we can look into the matter further. It is important to understand that the information contained in our checks come from third parties such as the DVLA, the Police, insurance companies, finance companies and many more organisations, and we do not control the age, quality or frequency of it. The crucial data, such as write-off, stolen and finance data will be the same as other vehicle check organisations, as they have access to the same information as us, so would have provided the same data. The only discrepancy (as you have pointed out) may be the mileage data. Thanks.

Posted 9 years ago

“The application would not work on my iPad. I spent ages trying to get the information in to buy the report and eventually had to use my computer at home. So zero for the application and only time will tell as to the accuracy of the information provided”

Helpful Report

Posted 9 years ago

Hi, would you be able to tell us your ipad model so we can investigate further? We haven't had any other reports of the app not working on the ipad, but we'd be keen to understand what the cause might be for your issue. Contact us on customercare@mycarcheck.com if you could. Thanks.

Posted 9 years ago

“Giving me wrong information about a car saying it may be a write but other car check companies say it's not”

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Posted 9 years ago

Hi Jerome, thanks for leaving your comment. Whenever we flag a vehicle up as has been done in your case we always request you to call us so we can investigate further. If you are still investigating this vehicle, please contact us on 0330 331 0030 and we can help you further. Thanks.

Posted 9 years ago

“There is no mileage history on the report. Also the seller is telling me that he still has outstanding finance on the vehicle but your report shows no outstanding finance. Luckily the seller was honest! How can I rely on your HPI report? A truly waste of money, I should be receiving my money back!”

Helpful Report

Posted 9 years ago

Hi Simona, thank you for raising this issue and we sincerely apologise that we were unable to provide you with the information you expected. We would like to offer you a full refund of your check and we will also be looking further into this occurrence to ensure that we are providing the most up to date and accurate finance status for our customers. Thanks.

Posted 9 years ago

“I did a check on a car I was supposed to be viewing and it came back as finance owed. I told the seller, who was adamant all finance was cleared 5 months ago. He contacted his finance company who confirmed this and he did a HPI check of his own which also showed it as clear. I now may miss out on the car. Will not use again.”

Helpful Report

Posted 9 years ago

Hi Karl, thanks for leaving your comment. We're really sorry to hear we could not help you as you anticipated. We rely on a wide range of data suppliers to provide accurate and up to date information to our customers and it seems this time the information was not up to date. Please contact us on 0330 331 0030 or customercare@mycarcheck.com and we will investigate further for you.

Posted 9 years ago

“Hopeless. I actually had more information about this vintage vehicle before requesting details and some of the details provided were actually incorrect. Really unhappy about this service and cannot recommend it.”

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Posted 9 years ago

Hi Bill, we're really sorry to hear you didn't get what you needed from our service. As you're aware, the vehicle you searched is well over 80 years old, and as such, much of its history pre-dates some of the systems and databases where we get our data from. In instances such as this, vehicle provenance checks might not always be able to give you the information you need. We have sent you a full refund, as you point out, the data we hold was not what we would consider as adequate for your needs. Thanks.

Posted 9 years ago

“After paying 9 pounds for a "Gold" history check, I was provided with incorrect data regarding finance on a car I had viewed. The HPI report claimed that money was still owed on the vehicle. After further investigation, the car was later found to have no outstanding finance (2 separate sources: the dealer who sold the car & another HPI company). I also noticed some of the technical specs were incorrect (which cost extra). Clearly the data is either out of date or simply wrong. I won't be using mycarcheck again, I feel like I've wasted my money..”

Helpful Report

Posted 9 years ago

Hi Marc, we're very sorry that your experience with us was a negative one. We source our data from a wide range of places, many of which other car check companies utilise too. Whilst we aim to get data 100% accurate, we do have to rely on our providers to be accurate. That includes finance data. Some sources can experience delays, especially for finance that has recently been cleared. Again, we're very sorry you had a bad experience with us. Thanks.

Posted 9 years ago

Hi, can you confirm how you did the check? If it was by the iphone app, please click on 'Report a Problem' when your iTunes receipt comes through. We have no way to refund iPhone checks, but can attempt to resolve this if you follow those instructions. Thanks.

Posted 9 years ago

“I purchased the middle value option, so as to check finance, as well as mileage, ownership and insurance issues. Your report confirmed that there was outstanding finance on the vehicle - WHICH WAS TOTALLY INCORRECT. HPI ran a full check later that day, whcih showed there was no finance outstanding. Your inaccurate report almost scuppered a legitimate sale!”

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Posted 9 years ago

“I could not finalize my payment, because their secure webpage is using SHA1 certificate. Modern browsers (like Firefox, Chrome) are not accepting security certificates made with obsolete SHA1 algorithm.”

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Posted 9 years ago

Hi Piotr, thanks for giving us this feedback. So that we can investigate further, please can you provide additional information. We have never encountered this issue during testing and have never had it reported to us previously. Can you confirm which page you were on, what you saw and what message you were given? Thanks.

Posted 9 years ago

Hi Piotr, I have confirmed with our web services team that the live payment sites and the My Car Check site have SHA256 SSL certificates on them. Any SHA1 occurrence would have been through the 3rd party payment system. If you can pass on more detail about your experience, this will help us work with our partners to correct any possible issues. Thanks.

Posted 9 years ago

“Paid £9.99 for the extra information especially the mileage and they didn't have a record of if. I would advise go on the DVLA mot history. You will find all the information you need. Waste of money!”

Helpful Report

Posted 9 years ago

My Car Check is rated 4.5 based on 4,547 reviews