“Finally got my refund after my case referred to the excellent Saw. No thanks to Fai, the master time-waster and sole reason I'll never touch Fave again.”
“Customer care Fai has been 100% useless and unnecessarily frustrating to deal with. Thankfully my case escalated to Saw, whose intelligence and professionalism has been a breath of fresh air. Let's see if my refund actually comes through in 2 weeks. Shall update.”
