“I was very happy with the customer service agents when i purchased my car insurance. They were very friendly and professional. They just made my search very easy and prompt. Please keep it up, you are doing amazing job.
A K”
“At first I had an issue with them over the fact they changed my quote from what I had been provided with online but after contacting the complaints department they were quick to rectify the situation and charge me the same amount as I had been quoted online. Great customer service and I am much more likely to stay with them for years to come if they continue to look after me in a fair way. Thanks guys”
Hello Marc-Andre and thank you for your very comprehensive review. We really value our customers' opinions. We do appreciate that the quote validation process we follow can sometimes be lengthy but we want to ensure that we offer all our customers the best product with the best insurer at the best price. Premiums can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during validation and our Agents are trained to fully explain any differences to customers before they purchase. I am sorry that you are dissatisfied with the premium you've paid and I have asked our Customer Service Manager to investigate your case and respond to you separately. If any over-payment has been made then this will be refunded immediately and without quibble. Thanks again. Jonathan from MMQ.
