Hello Michael. Thank you for your feedback it is important to us. I apologise for the inconvenience caused and have asked one of our senior team to contact you regarding your concerns. Regards Samantha My Motor Quote.
Hello Okan Thank you for your feedback. I have asked one of our team to contact you and to reissue your documents today. Regards Samantha My Motor Quote.
“Waiting on the telephone for over an hour and on completion I am still awaiting the insurance paperwork and trust this is being dealt with on your part.= the full insurance money was paid in full and I have nothing other than your call and a reference number to date.
Could you please reply urgently thank you.
Mr L.B.Sadd
4 Pamela Road
Immingham
N.E.Lincolnshire
DN40 1EH”
Hi Leonard and thanks for your feedback which is really important to us. It's Jonathan from MMQ. We have checked your file and your documents were sent to your customer portal electonically on 11th March and you should have had an email on the same day confirming how to get access to the portal. It's the same BT Internet address you used when you posted this review. Have you checked the spam/junk folder? If you cannot locate the email, please contact our Customer Service Team on 0344 557 0006 (option 2 & option 1). Many thanks. Jonathan
“It is hard to insure with ur company.Ur representative took one hour to interview me I thought many times I should quit insuring with ur company. However it need improving confidence in people and be brief in interview.No benefit in interviewing and repeating information which already been given.”
Hi Liaquat. Jonathan here from MMQ, thanks for taking the time to give us your feedback. We do appreciate that the sales process can sometimes be lengthy but it's really important for us to ensure that you're buying the right policy for your individual needs, at the right price. Thanks again.
“Good company, but need to find staff that can speak properly on the phone and that can be understood. I had no idea i was going through to a broker and when my insurance details came through i didn't know half the stuff that was written on there was what i was told by the staff on the phone.”
Hi Sharlene, thank you for telling us about your experience with My Motor Quote. Please feel free to contact us at enquiries@taagl.com if you’re unsure about any of your policy details, and we’ll be more than happy to answer any questions you may have
