“Complete cover group which is supposed to be a part of My Motor Quote has terrible customer service. I wanted to go through a quote 4 times they told they will ring me back and they never did.!!!!!!!”
“A huge difference between the quote through confused. com and the greedy guy from my motor quote. My details were correct, but the second I gave an acceptable error, the greedy guy wanted to charge me an extra £500. He was very rude and I felt he was extremely happy he got me wrong without letting me afterwards to clarify just for the speed to add that huge pointless extra charge. Abysmal service.”
Hello Claudiu. Thank you for your feed back it is important to us. We do have a validation process that our agents are required to complete with our customers. This is to ensure our customers receive the best policy at the best price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different and our agents are trained to fully explain any differences to the customer before they purchase. I apologise if you feel the agent was rude and have referred your comments to our complaints manager who will investigate your concerns and contact you with their findings. Regards Samantha My Motor Quote.
“Had a quote from gocompare for just over £1500
went for that quote to find out the true cost is £2000
I feel as though I have been ripped off
they shouldn't use the word quote when it is an estimate
filled in all the details online exactly
then spent an hour repeating on the phone everything I had filled in online”
Hello Hanna.
It’s Samantha here from My Motor Quote. Thank you for your feedback it is important to us. I am sorry you are unhappy with the cost of your insurance. The reason we ask our customers to telephone us is to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase. I have asked one of our senior team to contact you to assist.
Hello Allan. Thank you for your feedback it is important to us. I have requested an investigation into your comments and on doing so have spoken to our complaints department who have confirmed they have contacted you this morning. Samantha My Motor Quote.
“worst ones to go for. Especially if you get a quote from moneysupermarket. The quote had excess for 450 and the monthly payments and deposit. when i spoke to these guys it is A and A group. they have changed the excess to 1150 and i was still in a view that it was 450. unfortunately i have gone through an incident and thats when i cam to know about the excess.
Claim process / customer service are actually a proper nightmares for anyone who buys a policy from these guys.
for few pounds dont even think of looking at the quote. Those few pounds ends up consuming thousands,”
Hello Venkata
Thank you for your Feedback. We are very grateful for the points you have raised. All feedback is important to us. This has been raised with our complaints manager who has made a full investigation and I believe has contacted you with her findings. Thank you Samanatha from My Motor Quote.
Hello Ian
Thank you for your feedback. It is Sam here from My Motor Quote I have left you a message on your mobile. Please can you contact me so I can look into your concerns?
“Gives cheap quote on price comparison website like "go confused" then says that's a cheap quote, not available. And ask silly questions like what car you used to drive in the past?
Apart from that I don't know anything else about this company, but give true price on price comparison and stick to that price and not change it and why is it relevant what time of car someone used to price in the past when you are trying to insure your current car?”
Hello Ruhul
Thank you for your feedback. Firstly I would like to apologise if you feel some of the questions we asked you were irrelevant. We do appreciate that the quote validation process we follow can sometimes be lengthy but we want to ensure that we offer all our customers the best product with the best insurer at the best price. Premiums can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during validation and our Agents are trained to fully explain any differences to customers before they purchase. I have looked at your policy and can see following this we were able to offer you the price you were quoted online. Thank you Samantha from My Motor Quote
“Not answer back my emails, I ask for my certificate and didn't receive, if I call, I have to pay for calling. First take my money and then forget about me. Very sad, cancelling my cover without take the car on streets and receive my certificate”
“what an absolute disgrace. spent an hour on the phone to be passed to another department that didn't even know why I'd been passed through. was told I would receive a call back in ten minutes. never happened. being charged for a service that you clearly don't get.”
“Unbelievably incompetent. I have phoned them 5 times and they told me that they had sent me my confirmation e-mail. I went through the spelling of my e-mail address several times word for word. I was told on more than one occasion that everything had been sorted, but this was not the case. I am currently trying to gain access to their web portal to send my documents, no surprise this doesn't work at all and no one is responding to my e-mails. Avoid at all costs”
Hi Tomos, thank you for your feedback. I understand you've spoken to our Customer Services team and your policy is now up to date. Thank you for taking out a policy with us.
“Quoted a good deal.
Came around too getting insured after getting a quote and the price nearly doubled......
Absolute joke !!
Will NEVER EVER use you again.
Will never recommend you to anyone either.”
Hi Damian, sorry you felt unhappy with our service when you left your review. I understand that you've spoken to our sales team now and your concerns have been resolved. Thank you for taking out a policy with us.
