“I was very happy with the customer service agents when i purchased my car insurance. They were very friendly and professional. They just made my search very easy and prompt. Please keep it up, you are doing amazing job.
A K”
“Not answer back my emails, I ask for my certificate and didn't receive, if I call, I have to pay for calling. First take my money and then forget about me. Very sad, cancelling my cover without take the car on streets and receive my certificate”
“At first I had an issue with them over the fact they changed my quote from what I had been provided with online but after contacting the complaints department they were quick to rectify the situation and charge me the same amount as I had been quoted online. Great customer service and I am much more likely to stay with them for years to come if they continue to look after me in a fair way. Thanks guys”
Hello Marc-Andre and thank you for your very comprehensive review. We really value our customers' opinions. We do appreciate that the quote validation process we follow can sometimes be lengthy but we want to ensure that we offer all our customers the best product with the best insurer at the best price. Premiums can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during validation and our Agents are trained to fully explain any differences to customers before they purchase. I am sorry that you are dissatisfied with the premium you've paid and I have asked our Customer Service Manager to investigate your case and respond to you separately. If any over-payment has been made then this will be refunded immediately and without quibble. Thanks again. Jonathan from MMQ.
“As of yet I have had no problems with this company as they have allowed me to chose the dates I'd wish to make my payment and the quote I received was very reasonable. But as I have not been with them for very long, it is a bit early to give a perfect rating. So far so good though.”
“I paid a large deposit sent credit agreement back by email and post sent my licence by sms and i am still not on the mid after one week this is not good at all i ve received yetanother ruest for the credit agreement to be signed imfed uo already”
Hello Jason, it's Jonathan from MMQ. Thanks for taking the time to post your review, your feedback is really important to us. Your vehicle details should be recorded with the MID irrespective of any documents we may be waiting for. We will find out what the hold up is and I have asked one of our Customer Service team to call you and confirm what documents we still need, if anything. Thanks again.
“It is hard to insure with ur company.Ur representative took one hour to interview me I thought many times I should quit insuring with ur company. However it need improving confidence in people and be brief in interview.No benefit in interviewing and repeating information which already been given.”
Hi Liaquat. Jonathan here from MMQ, thanks for taking the time to give us your feedback. We do appreciate that the sales process can sometimes be lengthy but it's really important for us to ensure that you're buying the right policy for your individual needs, at the right price. Thanks again.
“what an absolute disgrace. spent an hour on the phone to be passed to another department that didn't even know why I'd been passed through. was told I would receive a call back in ten minutes. never happened. being charged for a service that you clearly don't get.”
