My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,393 Reviews

90 %

of reviewers recommend My-Picture.co.uk

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Metrics

4.6

Based on 4,393 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Not great heads has been chopped off photo\ud83e\udd2c"

My-Picture.co.uk 1 star review on 7th March 2024

Anonymous

"Putting memories in your hand.\r\nYou order it \r\nMy -Picture delivers them."

My-Picture.co.uk 5 star review on 16th December 2023

Billy Forbes

"I had a photo of my granddaughters puppy made into a canvas for her Christmas present. I am absolutely delighted with it. \r\nI can not fault the service and delivery."

My-Picture.co.uk 5 star review on 3rd December 2023

Anonymous

"Ordered a canvas for my daughter as it was a gift when it arrived it was beautiful over the moon with it , highly recommended and the price was good delivery was very quick."

My-Picture.co.uk 5 star review on 26th November 2023

Anonymous

"Excellent service and great value"

My-Picture.co.uk 5 star review on 8th October 2023

Alexander Tait

"Very happy I know that the picture was taken with the light behind us and that is why it\u2019s on the dark side but happy with it"

My-Picture.co.uk 5 star review on 9th September 2023

Fiona

"Excellent service job completed promptly. Should have got slightly smaller lol. But good service and I'm fully satisfied with the result"

My-Picture.co.uk 5 star review on 6th September 2023

Lynn Heaton

237

Anonymous

Anonymous // 01/01/2019

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Chloe Paling

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“Long delivery kept being delayed, no easy way to contact as when you fill out the form no one replies back to you. Photo came marked”

My-Picture.co.uk 1 star review on 2nd April 2022

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Posted 2 years ago

Cihan

Unverified Reviewer

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“Perfect definition and quality Thank you mypicture team”

My-Picture.co.uk 5 star review on 27th March 2022

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Posted 2 years ago

Pauline Elliott

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“Well done with my canvas, we have recommend you to our friends, and we have more canves to be done”

My-Picture.co.uk 5 star review on 23rd February 2022

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Posted 2 years ago

Mr W.stimpson

Unverified Reviewer

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“Very good quality prints and good price”

My-Picture.co.uk 5 star review on 6th February 2022

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Posted 2 years ago

Ellen Janet Carcinale

Verified Reviewer

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“My house is full of canvas prints, all from you guys. They are perfect and I'm always recommending you to friends. Great prices, great quality, and arrives quickly too.”

My-Picture.co.uk 5 star review on 21st January 2022

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Posted 2 years ago

Suzanne Ward

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“Absolutely beautiful I love it ,so easy to order , price was brilliant and only took a few days to arrive definitely recommended and will be buying more”

My-Picture.co.uk 5 star review on 20th January 2022

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Posted 2 years ago

Stalla Simonin

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“One of the photos was printed in the middle of the frame with white marking on the top and bottom. Tried downloading photo but not accepting.”

My-Picture.co.uk 1 star review on 19th January 2022

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Posted 2 years ago

George Anthony Carberry

Unverified Reviewer

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“Great products and great service always offering some discounts and have had a few good deals latest.one was a canvas of my dog mynown fault but the picture is huge. Would recommend them”

My-Picture.co.uk 5 star review on 30th December 2021

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Posted 2 years ago

Andrew Hughes

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“This is the place to shop if you're looking for a canvas print. Delivery, quality and price are second to none.”

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Posted 2 years ago

Amanda Simmonds

Verified Reviewer

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“I made an order on the 13th Dec 2021. The order was an intended Christmas present for my elderly Aunt for Christmas with pictures of my Boys on it. I had no email about the item being shipped and so had to chase that up and in fairness did get a response. I received items through the post a few days later. These items weren't my order and I received pictures of a random family I don't know. I have as such had to rethink and buy something else for my Aunt as its too close to Christmas to get anything sent and so have requested a refund. I have had a email back basically stating it was their mistake, they have disposed of my items and sent the wrong ones and that unfortunately because the product is based on my pictures and my specifications and are individually manufactured they can't refund me!!! How this is acceptable when they have provided me with a useless product to me which ISN'T based on my pictures or specifications and has been manufactured and disposed of by them at absolutely zero fault to the customer I don't know. I don't want a replacement now as its not going to arrive on time. I have sent them an email pointing out their liability. However this hasn't been responded to after they have sent the initial email. They're a company who clearly put profit before customer service. I now have to go through the credit card company when they could simply refund me the cash based on the fact they've not provided me with my order. You have sent me a stock reply you send to everyone and I have emailed you three times already prior to writing my review. You have already had my order number a picture of the product I've been sent and have sent me an email admitting it was a mistake with your shipping and you've disposed of my items. There is literally nothing more your customer services can do to make it right other than refunding my money which you're claiming you can't do. Completely unacceptable and against customers statutory rights”

My-Picture.co.uk 1 star review on 22nd December 2021

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Posted 2 years ago

Kathy Burke

Unverified Reviewer

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“Brilliant and fast delivery”

My-Picture.co.uk 5 star review on 6th December 2021

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Posted 2 years ago

Denise H

Verified Reviewer

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“I am a little disappointed to be honest , the picture is darker than I expected . The original is vibrant but the canvas is just dull”

My-Picture.co.uk 2 star review on 4th December 2021

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Posted 2 years ago

Lisa

Unverified Reviewer

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“Great quality and arrived very quickly. Iam so happy with my canvas and the price was great too, happy days 😉”

My-Picture.co.uk 5 star review on 28th November 2021

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Posted 2 years ago

Verified Reviewer

Anonymous

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“Great value, quick turnaround from order to delivery. Really pleased with print quality and tone”

My-Picture.co.uk 5 star review on 21st October 2021

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Posted 2 years ago

Christine Staples

Unverified Reviewer

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“I’m delighted with my canvas. Thank you”

My-Picture.co.uk 5 star review on 8th October 2021

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Posted 2 years ago

Sarah. B

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“Had my 3rd delivery today and I'm not disappointed. High quality canvas at a affordable price. Super fast delivery aswell. Highly recommended company to use x”

My-Picture.co.uk 5 star review on 6th October 2021

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Posted 2 years ago

K Zhai

Verified Reviewer

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“I was very like I orda about 10 picture I satisfied until I recive my big size family in son wedding picture when I open box I can't believe. My eyes my wife son&daughter head is gone. How can send this ? If I done the mistake. Why you can't tell me. Why continues printing. Very very disappointed.”

My-Picture.co.uk 1 star review on 28th September 2021

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Posted 2 years ago

Graham Cottington

Unverified Reviewer

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“Excellent quality and speedy delivery The memory of my beautiful dog”

My-Picture.co.uk 5 star review on 26th September 2021

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Posted 2 years ago

Dave

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“Perfect picture, thought postage charge was a bit high, in this day of free postage companies, also long delivery time.”

My-Picture.co.uk 4 star review on 2nd September 2021

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Posted 2 years ago

Paul

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“Good price, quick delivery. Would use this company again.”

My-Picture.co.uk 5 star review on 2nd September 2021

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Posted 2 years ago

Sarah

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“Totally happy with my canvas, came very quickly and beautifully done...Will definitely be ordering again Thank you”

My-Picture.co.uk 5 star review on 20th August 2021

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Posted 2 years ago

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Anonymous

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“The picture was not cropped and had a white band at top with photo on it . Looked awful . No use to me asked for replacement and only offered 40% discount .”