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myfabrics.co.uk Reviews

1.6 Rating 48 Reviews

13 %

of reviewers recommend myfabrics.co.uk

Company Reviews

1.6

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 17%
Customer Service
Communication Channels	Email

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myfabrics.co.uk 1 star review on 24th May 2022

myfabrics.co.uk 1 star review on 24th May 2022

myfabrics.co.uk 1 star review on 24th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased several fabrics from them on 20th May. After two And half months passed and I still haven’t received them. I sent email four times but all were ignored. I phoned them up but the number I was given on the receipt was not working. The actual shop is in Germany so I can’t do anything anymore. I couldn’t get the fabrics. I couldn’t get refund. Totally untrustworthy shop.”

Posted 3 years ago

“My order was cancelled for no reason, no contact form myfabrics either, very disappointing and will never return!”

Posted 3 years ago

“I have been waiting two months for my order since 5th of May 2020 and still didn't receive it which is really frustrating. In the meantime, I emailed a couple of times asking about the refund and my emails are constantly ignored. The tracking clearly shows that the delivery never arrived to me. Please refund my purchase due £46.13.Customer number: 4570162 Order number: 13226166”

Posted 3 years ago

“I have been waiting two months for my order since 5th of May 2020 and still didn't receive it which is really, really frustrating. In the meantime, I emailed a couple of times asking about the refund and my emails are constantly ignored. The tracking clearly shows that the delivery never arrived to me. Please refund my purchase due £46.13.Customer number: 4570162 Order number: 13226166”

Posted 3 years ago

“Avoid. Took 2 months to arrive but still waiting for my second parcel. No reply from them to any of my emails. Very disappointed”

Posted 3 years ago

“After a month of waiting for fabric from my fabrics I am told they have cancelled my order. They sent me the thread and bias binding which I do not need now. I was led to believe that this company was in the UK and they are in Germany! You cannot get in touch with them either by phone or email (unless you are prepared to wait 2-3 weeks for a reply). I have requested a full refund. I will never order from this company again!”

Posted 3 years ago

“Same as me ordered 6th May 2020, and it still hasn’t arrived, their local UK no. Doesn’t work..no updates or emails on the delivery / delay times. Don’t use this company it all looks lovely but they appear very unreliable I’m still waiting for £60 order!”

Posted 3 years ago

“I ordered fabric from them on the 4th May 2020. I have still not received my order, I have tried to contact them twice and not getting any response back. I have not had any updates on when my order will arrive, if ever.”

Posted 3 years ago

“Order was due in 17-20 days. To date, the order has not been shipped, the company aren’t responding to emails or messages on Instagram, but keep updating their Instagram page. Appalling”

Posted 4 years ago

“It has taken 5 weeks for my order to be delivered. At checkout they claimed that it would take 2 weeks, I was very hesitant to order as that was a long delivery time, but I ordered anyway. It's arrived today, after 5 weeks. I understand that maybe things will take longer under the current circumstances, but still. I received a handover notification from DHL on Saturday, so it actually took 5 days for delivery by DHL and over 4 weeks of processing in their warehouse?! I can't even imagine why it took 4 weeks to process this order in their warehouse, but 5 days for it to be shipped internationally from Germany to the UK then to get to my house?! I will never order from them again. The fabric is good quality, but one of them is has glitter on, which it did not have in the description or the photos. Very unimpressed.”

Posted 4 years ago

“Absolutely dreadful. Order placed nearly four weeks ago and nothing. After having read the other reviews do not use this company.”

Posted 4 years ago

“I wish my wife would read reviews before making orders. This company has the worst customer service ever. After waiting over 2 weeks for my order to be dispatched. I wrote an email. I got reply email saying they were too busy to deal with my order and blamed the problem in the COVID-19 situation, even though in Germany they are not affected nearly as much as in UK and our postal service is still working. I asked for a specific date but was told I would just have to wait until it was processed and they wouldn't give me a date for delivery. I have asked for a refund now. Let's see how long that takes. This is a disgraceful level of communication and service which I would never have expected from a German company. Stay away at all costs unless you are not in a hurry and can wait indefinitely.”

Posted 4 years ago

“Made an order on the 27th of February and expected it to be delivered by 10th of March. However, apparently it has not even been dispatched as status on website says order - processing. Customer service is not replying”

Posted 4 years ago

“Unbelievably bad!! Order placed 23rd September 2018, and shipped 25th September. The shipment was then apparently misrouted, redirected, damaged and held for investigation, could not be delivered due to damage, then apparently could be delivered after all, was put on a delivery vehicle, could not be delivered after all, was put on a delivery vehicle again, could not be delivered still (bear in mind it's a business address with a professional goods in and manned 24x7 so delivery failure should be more or less impossible)... Then it arrives in the destination country again (!) is misrouted again and hence reforwarded, then due to damage it can't be delivered, but is subsequently prepared for delivery after that, it's misrouted, damaged again and finally transported to the destination... and about a month after the last tracking entry it ends up back with the sender... If it was just a silly litany of delivery failure farce, I would forgive the sender, but throughout all this they demonstrated pretty much the absolutely worst customer service possible. They would sometimes eventually reply to me, and sometimes totally ignore me, and two months in when I asked for an order cancellation and refund because I was so fed up, they said I should just refuse the order and they would refund when it came back. This is obviously flawed because it has to be delivered in the first place for this to happen! When I pointed this out of course... they just ignored me... Finally THREE MONTHS after my order the package was returned to them and they refunded me, just as I was preparing to dispute the transaction with my card provider. Refunded finally 14th December. They also really irritated me by constantly popping up invitations to join their mailing list and save £5 off my order if I do.. and then after not taking this up and not saving £5, because I don't want to be on their mailing list, and selecting (as I always do not to receive any sort of non order related email)... I get non order related email straight away, which I have to unsubscribe from! It's hard to imagine how it could have been much worse and it really puts me off dealing with non UK outfits pretending to be UK based too - though it shouldn't make any difference dealing with a company in Germany really in theory, it actually doesn't make it any easier to deal with the whole thing in practise. Tracking transcript: We, 14.11.2018 23:39 -- The shipment will be transported to the destination .... Tu, 13.11.2018 08:58 -- Due to damage, the shipment could not be delivered and is being withheld for investigation. Tu, 13.11.2018 08:58 -- The shipment was misrouted. The shipment will be redirected and forwarded to the recipient. Th, 08.11.2018 23:42 -- The shipment is being prepared for delivery in the delivery depot Mo, 29.10.2018 07:33 -- Due to damage, the shipment could not be delivered and is being withheld for investigation. Mo, 29.10.2018 07:33 -- The shipment was misrouted. The shipment will be redirected and forwarded to the recipient. Fr, 26.10.2018 15:38 -- The shipment has arrived in the destination country Sa, 20.10.2018 09:00 -- Due to an address error, the shipment could not be delivered. A new delivery attempt will take place. Sa, 20.10.2018 07:24 -- The shipment has been loaded onto the delivery vehicle Fr, 19.10.2018 13:06 -- Due to an address error, the shipment could not be delivered. A new delivery attempt will take place. Fr, 19.10.2018 07:31 -- The shipment has been loaded onto the delivery vehicle Th, 18.10.2018 23:37 -- The shipment is being prepared for delivery in the delivery depot We, 03.10.2018 00:00 -- The shipment is being prepared for delivery in the delivery depot Fr, 28.09.2018 08:38 -- Due to damage, the shipment could not be delivered and is being withheld for investigation. Fr, 28.09.2018 08:38 -- The shipment was misrouted. The shipment will be redirected and forwarded to the recipient. Th, 27.09.2018 13:11 -- The shipment has arrived in the destination country We, 26.09.2018 02:39 Hagen, Germany The international shipment has been processed in the export parcel center We, 26.09.2018 02:39 Köln, Germany The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: https://www.ukmail.com/manage-my-delivery/manage-my-delivery/?ref=436886647451&dp=) Tu, 25.09.2018 16:12 Hamburg, Germany The international shipment has been processed in the parcel center of origin Tu, 25.09.2018 12:36 -- The instruction data for this shipment have been provided by the sender to DHL electronically”

Posted 5 years ago

“STOP! Do not waste your money! Their return policy requires you get written authorization from them but the customer service email they provide immediately and automatically returns a message saying they are having technical difficulties (while at the same time spamming you advertisements daily for more business). Additionally, their customer service phone number does not work! Now I’m stuck with over £300 of fabric I don’t want! What a scam!”

Posted 5 years ago

“Please avoid this company. I ordered over £100 of fabrics and they haven't sent me anything.”

Posted 5 years ago

“Must be over the 10-point mark now for email correspondence with this company. The parcel arrived and I was all happy until I picked it up thinking, "This is a bit light...". I had ordered 10 metres of medium weight slate grey cotton twill. Upon opening the package, to my anger, it was 12 metres of white organza! To make it even worse, even with my name, address and phone number printed on the packaging label, they put someone elses invoice inside, matching the fabric that had been sent. After a weeks worth of emails sent, at first they were very nice and apologetic, giving me all these solutions that I was very thankful for, but then, oh but then...another email telling me that my package has shown to them on their "system" (which I swear they keep saying has technical issues) that it has arrived and been signed for...yes but for the WRONG BLINKING CONTENTS!!! (How am I supposed to know what is inside it truly?) Better sort it out ASAP! Answer my correspondence professionally and promptly witb appropraite solutions and actions otherwise it will be taken further.”

Posted 6 years ago

“Must be over the 10-point mark now for email correspondence with this company. The parcel arrived and I was all happy until I picked it up thinking, "This is a bit light...". I had ordered 10 metres of medium weight slate grey cotton twill. Upon opening the package, to my anger, it was 12 metres of white organza! To make it even worse, even with my name, address and phone number printed on the packaging label, they put someone elses invoice inside, matching the fabric that had been sent. After a weeks worth of emails sent, at first they were very nice and apologetic, giving me all these solutions that I was very thankful for, but then, oh but then...another email telling me that my package has shown to them on their "system" (which I swear they keep saying has technical issues) that it has arrived and been signed for...yes but for the WRONG BLINKING CONTENTS!!! (How am I supposed to know what is inside it truly?) Better sort it out ASAP! Answer my correspondence professionally and promptly witb appropraite solutions and actions otherwise it will be taken further.”

Posted 6 years ago

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myfabrics.co.uk is rated 1.6 based on 48 reviews