myfabrics.co.uk Reviews

Name: myfabrics.co.uk
Rating: 1.56

1.6 Rating 48 Reviews

13 %

of reviewers recommend myfabrics.co.uk

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Metrics

1.6

Based on 48 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 17%
Customer Service
Communication Channels	Email

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myfabrics.co.uk 1 star review on 24th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Avoid. Took 3 days to acknowledge order. It comes from Germany but doesn’t tell you that. A week on parcel still in Germany. Spent alot of money and now regretting it and wishing I hadn’t bothered. AVOID”

Helpful Report

Posted 9 months ago

“Yes, l am still waiting for my order and to add to it; they use Hermes/ Evri. I hadn’t realised that they are based in Germany. Misleading to say the least.”

Helpful Report

Posted 1 year ago

“Ordered fabric 20 days ago. Still hasn’t shipped, they keep telling me the same bs over and over again, refusing to tell me when I can expect this fabric. Professional on a deadline, do not trust them, they are unreliable and unprofessional Updated: so it’s been almost 30 days and still nothing. They have no phone number to contact. They keep selling more and more fabric on their website (with no warning of delay) when they don’t even know when (and if) they can fulfill order from a month ago. Their solution? Giving me a voucher, as if i would ever give them more money after not receiving my first order… I cannot believe I paid so much for an order I won’t receive on time… what a way to screw professionals. I am fuming DO NOT TRUST !!!!!”

Helpful Report

Posted 2 years ago

“I can’t even add my address to Get samples or deliveries. It’s ridiculous. I’ve messaged them, which they have read, but had no reply.”

Helpful Report

Posted 2 years ago

“I have been trying to oder fabric online for the last hour. My purchase has been declined, no explanation. I called my card company, it was not them but the company. If it says UK, why can I not contact them here? This is misleading if they are in Germany! I will order elsewhere.”

Helpful Report

Posted 2 years ago

“The colour was not like in the photos or description. There is no feature on this site to provide photos but I have them ready. On the sales page the written description is as 'light grey'. The photographs, too, show a light grey colour, whatever settings I have on my laptop screen or my phone screen. This is a very important sales feature for the nature of the fabric industry. However, I was very disappointed that the fabric was a *medium purple grey* colour and not at all like the light grey in their sales particulars. I would not describe it as a grey at all. Difficult for me to return or sort out due to ill health; to preserve my health (my current healthcare plan is that I'm supposed to lower my level of any jobs/cognitive, emotional or physical activity each day where it is near non existent anyway because I am housebound the majority of the time and sofa bound even more so, and I can provide my letter from the healthcare practitioner to this effect). I told them about both my issue with the colour and my health, and they refused to help or give a partial refund or collect the fabric. Avoid.”

Helpful Report

Posted 2 years ago

“I have had several orders from them. After ‘brexit’ the deliveries took longer. I also only received 1 metre instead of the 2 metres I had paid for. After emailing customer services, with only an automated response I found them on Facebook and messaged them - this generated an immediate response and a full refund.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THEM. This is a German company not UK so delivery takes 3 weeks. Ordered 4 buttons, only 3 were correct size. Heard nothing from Customer Services. Don't want to send goods back as I suspect I wont get my money back. A dishonest company having a '.co.uk. email address. DO NOT ORDER FROM THEM!”

Helpful Report

Posted 3 years ago

“The customer service is rubbish. Delivery was slow. They sent me my order plus a duplicate order (although I only received an email confirmation of one order) and then told me if I wanted a refund I had to arrange and pay for the return of the extra parcel. They didn't offer to send a label for postage or faciliate it in any way. I will never buy from them again.”

Helpful Report

Posted 3 years ago

“MArch 2021 I wanted to buy fabric from this company nay tois over they wanted to charge £7.50 for delivery for 2 metres of fabric! I doubled checked to see if I had done something incorrectly on my order to discover that this is a German company. Sadly will not be doing business with MyFabrics and will be sharing this with all sewing circles.”

Helpful Report

Posted 3 years ago

“Do not use this company, their customer service is appalling. Resorting to making a claim via PayPal as the Trusted Shop guarantee for purchases seems ineffective. Basically the company told Paypal they refunded to me outside of PayPal, which would be impossible as the only details they had were of my PayPal transaction, however they told Trusted Shops they refunded to me via PayPal. Of course I haven't received goods or a refund, for an order placed on 06.01.21!! Avoid this seller at all costs and look elsewhere.”

Helpful Report

Posted 3 years ago

“Still waiting for item ordered back in January and still waiting this isnt really acceptable if I do not get some contact or refund in one week I am going to take matter further to FCA. DO NOT USE THIS SITE CONMEN AS IT SEEMS”

Helpful Report

Posted 3 years ago

“Ordered and paid on 17th December 2020 but order not received. Like other reviewers just got a rude and unhelpful automated reply asking not to stuff up their inbox. No refund either. Will never order from them again.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Monies taken but now cannot deliver due to Brexit. Would people not to use this site. A great shame but I want to protect future customers from my experience.”

Helpful Report

Posted 3 years ago

“Absolutely appalling... like other reviews here, this company is misleading and NOT UK based. And like others I’ve been waiting weeks now for my fully paid items and it has not even been dispatched. No answers to email apart from very rude auto reply telling people not to ‘stuff up’ their mailbox with enquiries. No mechanism to get money back either. AVOID”

Helpful Report

Posted 3 years ago

“I placed an order in December, more than a month ago, and I am still waiting for it. The parcel company is saying that the parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. I wrote a couple of emails to myfabrics support email address with no response.”

Helpful Report

Posted 3 years ago

“Ordered fabric at the beginning of January from what I thought was a UK company, have discovered it’s German! My fabric is to be shipped from Germany using GLS but on checking their website the parcel no has been listed but they (GLS) have not received. Have emailed MyFabric UK but only get automated response. Appalling customer service - if the fabric ever arrives it will be sent straight back. Have reordered from another company - delivered in 5 days. .”

Helpful Report

Posted 3 years ago

“Would give 0 stars if possible. Ordered items on the 17th December 2020and I’m still waiting for them to be delivered. Won’t reply to emails or messages left on their social media pages.. very disappointing.”

Helpful Report

Posted 3 years ago

“Firstly, I’m very pleased with the material, no marks on it that you would avoid if seen in person before buying. However, it took a lot longer than stated and therefore expected it to arrive. I did contact them a few times, you simply get an automated email saying not to contact as your order it will arrive but may take longer than expected due to COVID-19. I found the fabrics UK misleading, assumed it would arrive sooner as from the UK (hence choosing a UK based company). It isn’t UK based however, it’s sent from Germany. Of course this was my mistake, as I later noticed my error. I prefer to support UK business where possible as I’m based in the UK. That said, I would order from them again at some point but not when I’m in a hurry for an order or indeed if I can source it locally.”

Helpful Report

Posted 4 years ago

“ARE YOU WRITTING ABOUT THE SAME MY FABRIC...I HAVE BEEN RECEIVING FABRIC SINCE START OF COVID..FIRST ORDER WAS SLOW AS YOU WOULD IMAGINE..BUT THEY ARE A FABULOUS COMPANY...”

Helpful Report

Posted 4 years ago

myfabrics.co.uk is rated 1.6 based on 48 reviews