myfabrics.co.uk Reviews

1.6 Rating 48 Reviews
13 %
of reviewers recommend myfabrics.co.uk
1.6
Based on 48 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 17%
Customer Service
Communication Channels
Email
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myfabrics.co.uk 1 star review on 24th May 2022
Anonymous
myfabrics.co.uk 1 star review on 24th May 2022
Anonymous
myfabrics.co.uk 1 star review on 24th May 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
I have had several orders from them. After ‘brexit’ the deliveries took longer. I also only received 1 metre instead of the 2 metres I had paid for. After emailing customer services, with only an automated response I found them on Facebook and messaged them - this generated an immediate response and a full refund.
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Posted 2 years ago
The customer service is rubbish. Delivery was slow. They sent me my order plus a duplicate order (although I only received an email confirmation of one order) and then told me if I wanted a refund I had to arrange and pay for the return of the extra parcel. They didn't offer to send a label for postage or faciliate it in any way. I will never buy from them again.
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Posted 3 years ago
Email contact only, no phone line. Based in Germany. After many emails back and forth they did manage to eventually send my order. However the value of fabric was over £100 and the shipping company they chose chucked it over my fence in the rain. It was quite good fabric though so I tried to order something else six months later. My free sample arrived quickly, but they go out of stock fast so by the time I ordered only two items were available. Now my order is late, doesn't even say 'shipped' on my account, and when I send an online message to ask where it is the auto-response says not to ask where late items are to avoid clogging up their inbox! That is not a professional way to run a company.
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Posted 3 years ago
myfabrics.co.uk is rated 1.6 based on 48 reviews