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Myprotein Reviews

2.9 Rating 171 Reviews

46 %

of reviewers recommend Myprotein

Company Reviews

2.9

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Myprotein Reviews

About Myprotein:

Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us.

Visit Website

Phone:

0845 094 9889

Location:

Meridian House, Gadbrook Park, Gadbrook Way
Northwich
CW9 7RA

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Myprotein 1 star review on 2nd December 2023

Myprotein 1 star review on 13th January 2023

Myprotein 1 star review on 14th February 2022

Myprotein 1 star review on 30th December 2021

Myprotein 1 star review on 9th December 2021

Myprotein 1 star review on 13th September 2021

Myprotein 1 star review on 28th June 2021

9

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s not the best taste, u can taste bits of powder but it’s drinkable, apart from that they are a great company”

Posted 4 years ago

“Not very good customer service. Protein makes my stomach go crazy. But that's what you get for that price.”

Posted 5 years ago

“Love the deals they have on but twice now I've paid for next day delivery and received my products a couple days after placing the order.”

Posted 6 years ago

“There were so many products I was interested in on offer to choose from.”

Posted 6 years ago

“Whey Protein is overpriced. Would shop around.”

Posted 9 months ago

“I have been using their products for the past two years without issues until now. I placed an order on 1/1/21 (today is the 12th) and have been receiving emails every other day alerting me that my order has been delayed, but there is no estimated delivery date. I sent an email asking for an estimated date and have yet to get a response.”

Posted 3 years ago

“Great products, some are incorrectly labelled. The problem is when you point it out to customer services it takes 10+ messages for them to realise their error as they're clueless on their own products. Finally admit it's wrong then still don't change it. Lcarnitine powder states under product overview that it's acetyl lcarnitine, so which one is it as they are 2 different products. If you asked for fish and chips you wouldn't except sausage and chips because it's partly correct.”

Posted 4 years ago

“Great products and some are bargain prices but the customer service seriously needs some work. Late anyway because a busy black Friday (no prior warning) then take the afternoon off to be in for delivery to have to phone, find out my product is coming now from Poland and will be here next week. No advance warning or info, not even an apology after.”

Posted 6 years ago

“Customer service is non- existent. They don't have a quick response time - no email address and no telephone number. They expect you to resolve queries via a text book on their website! This isn't a survey I'm asking about my missing parcel and asking for a refund. AVOID!”

Posted 1 week ago

“WORST SERVICE - NOT WILLING TO FIX THEIR OWN MISTAKE The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers.”

Posted 2 months ago

“Buyer beware! My Protein's unflavored EAAs are a tastebud nightmare I wouldn't wish on anyone. From the first sip, it's a nauseating concoction of regret and chemical warfare. Two attempts at customer service (complete with picture proof) were met with deafening silence. Save yourself the stomach churn and avoid this product and brand entirely. There are better options out there that care about both taste and service.”

Posted 3 months ago

“I ordered a few items that were shipped on the 23 of November. I work from home and the delivery is until 9pm and they said they tried delivering it at 9:15pm on the 29 which they did not, since then I've asked several times when will it be delivered or to escalate the situation and they completely ignore what I ask and say it will be delivered soon. Well it's been over two weeks, costumer service ignores my requests and keeps misleading me saying it is going be delivered soon. I have asked for the situation to be escalated several times and I was ignored they don't even address my issues just keep saying it will be delivered soon, well it was shipped on the 23rd nearly a month a go so what about being serious with the client? Disrespectful at the least. 531981137”

Posted 5 months ago

“Do not buy from this website I have ordered whey protein and made the payment and after one week I still get any update from them and contacted the customer care and still getting the same answer that they are investigating my case .”

Myprotein 1 star review on 2nd December 2023

Posted 5 months ago

“Do NOT buy from this company! They shipped damaged product and with the provided pictures they requested they are not issuing a refund. Very difficult to work with and can not get in touch with a real person”

Posted 9 months ago

“Package not delivered. Didn't receive order. Have refused to refund me and only give me credit despite their refund policy. They said it wasn't there responsibility to successfully deliver my package to me.Verbatim Spent one hour on their chat with "Nathan" who offered no solution, apology, and was quite rude and unprofessional. No further contact information was given i.e. emails, phone numbers because apparently they don't have them. I pray you don't run into issues with your order because if you do, they don't seem to know how to conduct themselves and truly act like a shady/ small business. Still looking forward to someone getting into contact with me. But I am still truly shocked about this whole transaction and how they conducted themselves. Like no product - then refund. Truly mind boggling how some companies cannot hold themselves to simple standards of commercialism. PLEASE CONTACT ME MYPROTEIN as Nathan discontinued and log off the chat with me and didn't provide any more contact information to customer service nor beyond.”

Posted 11 months ago

“I'm very unhappy with the customer service I've received from MyProtein. I placed an order and my product arrived damaged, there was a literal hole in the bag. I contacted customer service right away, but they have been beating around the bush and asking for details of my order despite me uploading all the details and proof of damage at my initial request for refund. This has been very frustrating to me, i feel like im dealing with bots. Its taking them ages to respond as to what to do next if i want a refund. Do i need to return the whole bag? Feels like you're holding my money hostage and just hoping that ignoring your international customers means they will stop bothering you eventually. The responses I receive are generic and unhelpful. I'm very disappointed with MyProtein and I hope you can resolve this issue as soon as possible.”

Posted 11 months ago

“I'm very unhappy with the customer service I've received from MyProtein. I placed an order and wanted to add another item shortly after. I contacted customer service right away, but they refused to amend the order and told me to return it for a refund. This was very inconvenient and frustrating. To make matters worse, when I received the order, there was a bag missing. I emailed customer service again, but they gave me the same response: return the order for a refund. This is unacceptable. I paid for the products and I expect to receive them. I don't feel like I'm being listened to or valued as a customer. The responses I receive are generic and unhelpful. I'm very disappointed with MyProtein and I hope you can resolve this issue as soon as possible. Order Number:486494020”

Posted 11 months ago

“I've ordered from Myprotein for more than 20 years and never happened nothing like this, I’ve been charged 3 TIMES for the same order. After hundreds of calls to costumer service and nobody care, my last chance was thru message and I’ve spoken with: Sthabiso, Samkelisiwe and Callum no one help me to solve their mistake ( for me is a robbery) of charging the costumer 3 TIMES. They demand to send them a print screen as proof of what I was saying, like the Bank institutions don’t aloud to do print screens, I’ve to send them a bank statement. (wishing that nothing wrong happen with my personal details) Just be aware of this company, after the pandemic looks like they have moved to the backyard. My next order I’m going to thing seriously to go elsewhere. Your account in detail Mr. Joao Goncalves Your monthly statement Page 2 of 4 What's happened this month? Opening Balance £0.00 31 Mar 2023 0027323 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 31 Mar 2023 0027324 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 31 Mar 2023 0027325 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41 Your new balance £562.23”

Posted 1 year ago

“For 12+ years I have been a customer of myprotein However, as they have grown, it has become evident that the quality of their service has drastically diminished. I agree that discount codes, flash sales are contradictory and are simply a marketing strategy. Nonetheless, what really frustrates me is their delivery service which explains why many people are turning to other suppliers. They continue to use evri (Hermes) who often fail to deliver and packages never arrive in accordance with the estimated delivery date. It is now 2 weeks I have no order and now i have been told to wait for a refund whilst they carry out their investigation absolutely appalling. I get on some occasions deliveries get delayed but to have 2 orders go missing and then being told to wait longer reflects on how poor myprotein is as a business from a service level. next stop, Protein works or bulk”

Myprotein 1 star review on 13th January 2023

Posted 1 year ago

“Placed my first ever order on the 28th August, next day delivery, never came. Spoke to them, delivery date was the 8th September, never came. Several conversations with their live chat state there's nothing wrong with my order but there's "delays" in the warehouse. My friend ordered after me and got it next day. I told them if I didn't receive it next day I will contact again to cancel my order. They said it will be with me the next day or the day after, never came. I canceled my order, they said I'll get an email, no email came. Over a week later their instagram team spoke to me and confirmed they only requested to cancel my order over a week after me initially asking. 2-5 working days is their motto. My order is still outstanding, no update on canceling, no update on my refund. My money is held hostage by this company and apparently it's for no reason?”

Posted 1 year ago

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Myprotein is rated 2.9 based on 171 reviews