Myprotein Reviews

Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.75

2.8 Rating 181 Reviews

43 %

of reviewers recommend Myprotein

2.8

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Myprotein:

Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us.

Visit Website

Phone:

0845 094 9889

Location:

Meridian House, Gadbrook Park, Gadbrook Way
Northwich
CW9 7RA

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Myprotein 1 star review on 2nd December 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say I am quite appalled with MyProtein's customer service. I was looking to purchase 2 items totaling a cost of over £50 and I saw that there were freebies included so I ended up placing the order (Freebies were a shaker and a beanie). These freebies added extra weight to my order and therefor I had to pay a total of £40 for the delivery so around £90 in total. Afterwards I check my order and I see that the freebies have been deleted from my order and that I was still charged the full £40 for delivery. I kindly explained this to customer support and they failed to understand the problem. After explaining it several times to different people they finally understood and told me they could credit my account with the payment. I told them I just wanted a refund of the difference to which I was then told nothing would be done to help as it was a mistake of some sort on the website. ( I also have a screenshot of my basket here as you can see http://s18.postimg.org/jmu7pzw7d/total.jpg) There is also a mistake on the Order summary as you can clearly see the totals don't add up. The order summary it states £74.17 + £40 for delivery which is then £114.17 and then it says promotions £-29.03 therefore the total should be £85.14 however it says the total is actually £91.13 for some reason. As there was a mistake on your website I have to pay extra delivery for the weight that was calculated with these “free gifts” and then they are removed from my order after payment. You are unwilling to rectify the problem by refunding a mere £5.99 for this fault and willing to have a terrible review and lose a customer who has just spent over £90 on an order. I see that you are unwilling to refund this loss and I will have to bear the brunt of a mistake on your part. Order number 66943775”

Helpful Report

Posted 9 years ago

Myprotein is rated 2.8 based on 181 reviews