mytheresa.com Reviews

2.1 Rating 120 Reviews

28 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

2.1

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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Helpful Report

(2 weeks ago)

You can contact Mytheresa.com by Email and Telephone.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ As a client for several years I never had any complaints. Customer service always responds fast to emails. Refunds correct, and shipment as promised. ”

- Michele Lambert

“ The best service online that i have ever experienced ”

- Dinh Huong Thi Thanh

“ Delivery service is quite fast. It takes only 3days eventhough it`s quite far a way from korea. and there is a korean to translate for korean customers. so it`s easy to communicate if there is a problem. ”

- Suk Young Yun

mytheresa.com Reviews

Customer Service - Good