mytheresa.com Reviews

1.6 Rating 205 Reviews

17 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.6

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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Helpful Report

(1 month ago)

You can contact Mytheresa.com by Email and Telephone.

Helpful Report

(1 month ago)

59.26%

Industry Average

“ Despite numerous requests to the company's customer service department, the company refuses to follow up or do anything about it! The company won't even call DHS (its chosen delivery method) or call customs to ensure that THEY provided the correct paperwork. ”

- Anonymous

“ Customer service said too bad they’re final sale and it’s too late. ”

- Kristina

“ And the explanation? “Unfortunately, we are unable to provide the selected payment service. ”

- Anonymous

mytheresa.com Reviews

Customer Service - Average