mytheresa.com Reviews

1.7 Rating 204 Reviews

17 %

of reviewers recommend mytheresa.com

1.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does mytheresa.com deliver? How long does mytheresa.com take to deliver? Does mytheresa.com deliver on time? How is accuracy and good condition of items delivered by mytheresa.com?

Returns

How is mytheresa.com returns process?

Customer Service

How can I contact mytheresa.com? How quickly does mytheresa.com resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of mytheresa.com.

Visit Website

How do I contact Mytheresa.com?

(3 weeks ago)

You can contact Mytheresa.com by Email and Telephone.

(3 weeks ago)

58.18%

Industry Average

“ Customer service said too bad they’re final sale and it’s too late. ”

- Kristina

“ And the explanation? “Unfortunately, we are unable to provide the selected payment service. ”

- Anonymous

“ Very bad customer service ”

- Anonymous