mytheresa.com Reviews

1.7 Rating 199 Reviews

17 %

of reviewers recommend mytheresa.com

1.7

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How do I contact Mytheresa.com?

(1 week ago)

You can contact Mytheresa.com by Email and Telephone.

(1 week ago)

59.62%

Industry Average

“ And the explanation? “Unfortunately, we are unable to provide the selected payment service. ”

- Anonymous

“ Very bad customer service ”

- Anonymous

“ Horrible after sale service. They refuse to refund for faulty items. ”

- Anonymous