mytheresa.com Reviews

1.7 Rating 204 Reviews

17 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.7

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How does Mytheresa.com deliver?

Helpful Report

(3 weeks ago)

Mytheresa.com delivers items by Postal Service and Courier.

Helpful Report

(3 weeks ago)

66.67%

Industry Average

“ EXCELLENT CUSTOMER SERVICES FAST DELIVERY BEAUTIFUL BOX ”

- amel Bendahou

“ Smooth delivery, perfect package and excellent brand new season goods!! ”

- Vladislav Rashkov

“ Delivery service is quite fast. It takes only 3days eventhough it`s quite far a way from korea. and there is a korean to translate for korean customers. so it`s easy to communicate if there is a problem. ”

- Suk Young Yun

mytheresa.com Reviews

Delivery - Average