mytheresa.com Reviews

1.6 Rating 207 Reviews

16 %

of reviewers recommend mytheresa.com

1.6

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How does Mytheresa.com deliver?

(1 month ago)

Mytheresa.com delivers items by Postal Service and Courier.

(1 month ago)

55.56%

Industry Average

“ Not only was the delivery delayed well beyond the promised timeframe, but I was also misled by the representative throughout the process. ”

- Bijan

“ Order placed 12/16 for delivery by Christmas. ”

- Anonymous

“ Despite promises that the new dress would be sent express delivery it took almost a week to arrive. ”

- Anonymous