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Naked Cannabis Reviews

4.5 Rating 434 Reviews

88 %

of reviewers recommend Naked Cannabis

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Phone:

6046002345

Email:

jpatterson@nakedcannabis.co

Location:

530 16th Street, ,
New Westminister
V3M 4R3

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Naked Cannabis 1 star review on 13th November 2024

Sabrina Martineau

Naked Cannabis 1 star review on 13th November 2024

Sabrina Martineau

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

Naked Cannabis 1 star review on 23rd June 2024

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t get what I ordered asked for a refund had to fight for it eventually they told me I would get it in 14 days, month later no refund. Terrible customer service.”

Helpful Report

Posted 3 years ago

Hi Bettina, Please reach out to your bank as the refund was processed on our end. I see no attempt to contact us before you left the review, so we have had no opportunity to provide you with any ASN numbers to give to your bank. Please reach out to me jpatterson@shopnaked.co as I can provide these details to you privately. James

Posted 3 years ago

“They sent me a bad product then said they would give me points to get something else so I picked a product that was on sale then as soon as I tried to use the points the price went up 109 dollars so after trying to get it sorted out for many hours they said there was nothing they could do so now I am waiting for a refund so they left me with nothing for Christmas then tried to get me to accept less new product for my money extremely unpleasant experience they show no commitment to having happy satisfied customers they seem to be more interested in the all mighty dollar they made absolutely no effort to fix my issue they tried to tell me that it was because the sale had ended but my item was in the cart before the sale ended and the order summary said the sale price until I tried to use my points stay away from this place they don't care about you or if you have your medication for Christmas now will see how long it takes to be refunded”

Helpful Report

Posted 3 years ago

“I ordered on Sept 27 and my tracking stopped at Richmond, BC and my package never arrived. It is usually 3-5 days. I had problems with"lost" packages with another dispensary which is why I came here. I have spent alot of money here but time to find a new place again I guess..15 dollars for express post and no package? I made another order yesterday and still no tracking info yet. Most likely the last order I make, I don't like throwing my money away”

Helpful Report

Posted 3 years ago

“SLOWEST SHIPPING EVER. They like to blame Canada Post and covid because they're Aholes like that but I'm reality when it takes them 4-5 days to get your order to the post office that's not covids fault. The "FAST SHIPPING" should be removed from their site. They claim 2-3 day express shipping but again it takes them longer then that to process your order. Oh they'll take your money right away but that's the only "FAST" thing they do.”

Helpful Report

Posted 3 years ago

Hi Devin, Your order was placed on Labour Day @ 7:42PM PST (after hours). It was packed, shipped and dropped off to Canada Post the following day. Canada Post scanned your package the next day in Burnaby. I'm not sure where this "4-5 days to get your order to the post office" is coming from, as the proof is in your tracking. This is very normal shipping behaviour and much faster than most dispensaries. James

Posted 3 years ago

“We ordered product Tuesday August 31 so we were sure to get the order by Friday Sept 3....so we could get the discount due to the long weekend. The order was through etransfer. Sent the etransfer and a member of naked contacted me to cancel the transfer and change the name to where it was going. I did as asked but it cost out of pocket to cancel the etransfer. Redid as instructed; next morning I checked my order and it was CANCELLED. WHY??? Emailed again and got a message back that the billing department was looking into it and I definitely will NOT lose my discount. Long story short finally went through but product didnt arrive until Sept 7. We have been with Naked April and their distribution has gone down hill. The product and price is awesome but their distribution and billing department are lacking. Seems the billing department doesnt like etransfer. If I used a credit card the order would have been done in good time.”

Helpful Report

Posted 3 years ago

“Take a long time to receive it. Very not professional and everything is always out of order”

Helpful Report

Posted 3 years ago

“They do not put a disclaimer on their candy saying it can melt into the package, making it almost impossible to peel off and consume when ordered and shipped in hot weather. Also takes away from me having to portion control my consumables. I just wanted to give my feedback but customer service was having no responsibility on still selling and shipping these items during hot weather, as I was told its my fault for not checking the weather. I didn't ask for anything they gave me STORE Credit and told me it was still consumable. Sure it would be still consumable if it was possible too not get the goo everywhere or it would hardly scrap off the packaging after putting it in the fridge, that's how much it melted. Also threw it back in my face they gave me a refund...... It's store credit. It's not go good if I don't come back. So over all waste of my money, because they don't disclose purchasing these items in hot weather, having no control over tne weather or how the postal service works, just wipes their hands clean of the goo that arrives at your door.”

Helpful Report

Posted 3 years ago

Hi Jeanine, I was unable to find any communication with our support team using email attached to this review. Our team is instructed to offer a refund to the original payment method or in store credit or a replacement. If our team failed to offer you a refund to your original payment method, please reach out to me directly: jpatterson@nakedcannabis.co Also - we have a huge warning on the checkout page that explains there may be risks when ordering gummies during the summer months and that we offer a refund or replacement if the gummies arrive melted. Perhaps you should read that part of the checkout page next time. James

Posted 3 years ago

“I just experienced my first purchase with naked cannabis. It was my first E transfer ever done. And I ordered almost $500 worth of items. When I receive my personal, it was shorted $69 with the product. They did not even inform me that they shorted me until the package arrived to my doorstep and I opened it. All they offered back with a $69 credit or they can send me the money but then I would have to wait three weeks to get the money that they ripped me off on. Their offer on the first time purchase a 20% off the full purchase. But because they rip me off $69 plus taxes I didn’t even get close to 20% off on top of that. Now the only solution to me is to use an in-store credit of $69, but they won’t cover the shipping because it’s not over $150 worth of items. Does this make any sense at all to anybody here yet. So I am very disappointed I feel I’ve been belittled discriminated against and thrown out like a piece of garbage because I wouldn’t pay over the credit to get the money that he owed me. But yet they will not cover my shipping. Does this make any sense to anybody here ? So I really feel used and been taken advantage of by a company that I thought was reputable. But all they’ve done in the past two days of me corresponding. Is throw me out like a piece of garbage. So do not ever deal with a horrible company like this they should be ashamed of themselves for ripping me off and not even give me my 20% off now. Plus they rip me off $69 plus taxes which I’m gonna have to now wait three weeks to get back into my account. So anybody who is reading this please do not do business with these people. You do not care about nothing but the money out of your pocket and that’s it. They don’t care if they discriminate belittle and force you to do and make a decision , The only benefits them. What an absolute horrible company I am so ashamed and I feel horrible that my first E transfer I got ripped off on. Do not do business with naked cannabis horrible horrible business. They treat hard-working people like garbage and dust and just ready to sweep them out because they didn’t rip me off even more. And I will let you know if I even get the money sent back a horrible business”

Helpful Report

Posted 3 years ago

“My package was suppose to be express posted which only takes 3 days and its been 10 days and still no package I use a different site all the time and it arrives in 3 days I don't think I'll be using this site anymore as iam still waiting for my package that I would have already received”

Helpful Report

Posted 4 years ago

“Hash was not the real deal. More like home made. Other friends who looked at it and tried it felt the same way. Garbage. Needless to say I felt ripped off for $143.00.”

Helpful Report

Posted 4 years ago

“Every bag of shatter was a mess to get out of the packaging. I've shown my union brothers and sisters as well as my military friends the quality of products you give to customers. Also I was told by buying from yous I would receive 20% discount and did not get one. Horrible service, especially with a pandemic going on. I was hoping you would ask for a review.”

Helpful Report

Posted 4 years ago

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Naked Cannabis is rated 4.5 based on 434 reviews